Ticket Operations Representative

1 month ago

Toronto, Canada Toronto Blue Jays Full time

**Are you interested in joining the Toronto Blue Jays **Ticketing **Team? This is your chance.**

**The Toronto Blue Jays are looking for **Ticket Operations Representatives**.**

The Toronto Blue Jays Ticket Operations team is currently seeking energetic and enthusiastic individuals to assist ticket holders outside Rogers Centre gates using Blue Jays mobile ticket app solutions as well as provide customer service for Blue Jays ticket purchasers at the box office. Each Ticket Operations Rep uses a friendly and engaging approach to address questions and resolve issues with a focus on finding the right solution for each fan.

Please note that this is a seasonal contract position and as such, applicants must be available to work all 2025 Toronto Blue Jays home games and Rogers Centre events. If you are as passionate as we are about thriving within an inclusive environment and providing fans with a fun gameday experience using our WE CARE approach (Welcoming, Empathetic, Caring, Authentic, Responsible, Experience), this may be the role for you

**This is a part-time contract position from February to October with the possibility of extension.**

**This role may be for you if**:

- You have a passion for customer services
- You are hands-on and unafraid of taking on new challenges
- You thrive in a fast-paced high-volume working environment

**Responsibilities**:

- Proactively interact with fans to provide mobile ticket delivery support outside Rogers Centre gates
- Provide dedicated ticket support services for Blue Jays ticket purchasers using Ticketmaster's Archtics System, TMWin and TM1 Entry
- Handle customer service inquires related to turnstile issues, transferred tickets, relocates and upgrades
- Have experienced knowledge of Blue Jays gate entry processes, mobile ticket apps and Rogers Centre seating plan
- Have a knowledgeable understanding of all Blue Jays staff policies, including health and safety protocols
- Commitment to contributing positively to a culture of equality within an inclusive and safe workplace
- Perform other duties as needed to support a positive gameday experience

**Qualifications**:

- Ticketing experience; knowledge of Ticketmaster systems preferred (PCI, Archtics, TM1)
- Ability to work in a busy, fast-paced environment while standing/walking outdoors for 3-5 hour shifts
- Excellent people skills with the ability to interact effectively with fans and collaborate with staff members at all levels within the organization
- A committed, patient and professional approach to customer service excellence including AODA Customer Services Standard developed through a minimum of two years previous work experience
- Reliable, responsible and punctual
- Proven ability to work well both independently and as a team player

**What We Offer**:

- Commitment to our team - we want you to succeed
- Ongoing, hands-on training to help you enhance your skills.
- Excellent employee discount to use towards Blue Jays gear.
- A unique employment experience working for the only MLB team in Canada.

  • Manager, Ticket Operations

    6 days ago

    Toronto, Canada MLSE Full time

    Company Description At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Coordinator, Ticket Operations

    7 months ago

    Toronto, Canada Toronto Blue Jays Full time

    The Toronto Blue Jays Baseball Club is currently seeking an experienced, motivated and detail-oriented team player to fill the role of Ticket Operations Coordinator. Reporting to the either the Manager of Ticket Systems or Manager of Ticket Administration, this full time position will serve as a key member of the department, providing system and operational...

  • Coordinator, Ticketing Operations

    7 months ago

    Toronto, Canada Toronto Blue Jays Full time

    The Toronto Blue Jays Baseball Club is currently seeking an experienced, motivated and detail-oriented team player to fill the role of Ticket Operations Coordinator. Reporting to the either the Manager of Ticket Systems or Manager of Ticket Administration, this full time position will serve as a key member of the department, providing system and operational...

  • Manager, Ticket Operations, Administration

    2 months ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Manager, Ticket Operations, Administration

    4 days ago

    Toronto, Canada MLSE Full time

    Company Description At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Coordinator, Ticket Operations, Administration

    2 months ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Assistant Manager, Ticket Operations

    4 months ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Ticket Coordinator

    6 months ago

    Toronto, Canada Alcumus Full time

    **Description**: We are seeking a highly organized and detail-oriented individual to join our team as a Sales Coordinator. In this role, you will serve as the primary point of contact for incoming Contractor tickets, verifying their details and routing them to the appropriate department. Your primary responsibilities will include verifying ticket details,...

  • Assistant Manager, Ticket Operations

    3 months ago

    Toronto, Canada Starvox Entertainment Full time

    **Starvox Entertainment/Lighthouse Immersive** The Assistant Manager of Ticket Operations will support the Senior Manager in managing ticketing operations and sales strategies across all productions and events at Starvox Entertainment and Lighthouse Immersive Studios. This role focuses on ensuring seamless day-to-day ticketing processes while contributing...

  • Canada Ticket Service Rep

    7 months ago

    Toronto, Canada Legends Music Full time

    The Ticket Service Representative will be a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory experience. This position disseminates information and ticket options with the ability to up sell product. Company Overview: Legends is a holistic agency that specializes in...

  • Coordinator, Ticket Administration

    6 months ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Coordinator, Ticket Administration

    7 months ago

    Toronto, Canada MLSE Full time

    Company Description At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Coordinator, Ticket Administration

    6 months ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Coordinator, Ticket Administration

    3 weeks ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Ticket Agent

    3 months ago

    Toronto, Canada TORONTO INTERNATIONAL FILM FESTIVAL Full time

    **Ticket Agent - Box Office & Call Centre** **Permanent** **Part-time** **Ticketing Services** TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To...

  • Manager, Ticket Sales

    7 months ago

    Greater Toronto Area, Canada York United FC Full time

    York United Football Club is a people and community first professional soccer club based in Toronto and competing in the Canadian Premier League. Home games are played at York University's York Lions Stadium, in a community in which we strive to unite based on the authenticity, beauty, and pure joy of football. Reliable transportation is required as...

  • Ticketing Operations Coordinator

    4 weeks ago

    Toronto, Ontario, Canada Live Nation Full time

    Live Nation EntertainmentSituating in the midst of a bustling live entertainment industry, Live Nation Entertainment stands as a world leader in producing live events. With an impressive portfolio spanning 40,000 shows and 100+ festivals annually, they continue to bring unparalleled experiences to fans worldwide. As their team members tirelessly work behind...

  • Coordinator, Ticket Administration

    6 months ago

    Toronto, Canada Toronto Blue Jays Full time

    **OVERVIEW** The Toronto Blue Jays Baseball Club is currently seeking an experienced, motivated and detail-oriented team player to fill the role of Coordinator, Ticket Administration. Reporting to the Manager of Ticket Administration, this full time position will serve as a key member of the department, providing operational and system support for Toronto...

  • Coordinator, Ticket Administration

    6 months ago

    Toronto, Canada Toronto Blue Jays Full time

    OVERVIEW The Toronto Blue Jays Baseball Club is currently seeking an experienced, motivated and detail-oriented team player to fill the role of Coordinator, Ticket Administration. Reporting to the Manager of Ticket Administration, this full time position will serve as a key member of the department, providing operational and system support for Toronto Blue...

  • Ticket Booth Attendant

    2 days ago

    Toronto, Canada City Experiences Full time

    **City Experiences is seeking an individual interested in joining our City Cruises Toronto operation as a seasonal Ticket Booth Attendant.** **About You**: This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. **About the Opportunity**: The **Ticket Booth Attendant** aids the team in the prompt delivery of...