Customer Support Specialist

3 weeks ago


London, Canada Carfax Full time

**Join our Winning Team as a Customer Support Specialist**

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2023

The **Customer Support Specialist** is empowered to provide excellent customer service to CARFAX’s dealership customers nationwide with a “get-it-done” mentality CARFAX's Customer Care Contact Center is a centralized corporate Inbound and Outbound center serving over 30,000 customers throughout North America. As a Customer Support Specialist, you are the first telephone contact for our valued customers

**What you'll be doing**:

- Identify and assess the needs of our customers to provide maximum satisfaction and one call resolution
- Provide first line technical support for our customers
- Work cross functionally within the team and with departments throughout CARFAX for successful resolution of issue

**What we're looking for**:

- High school diploma
- 2+ years’ hands-on experience in a call center environment
- Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations
- Excellent written and verbal communication skills
- Strong time management skills
- A solution-oriented, team player attitude
- Five 9 and Salesforce experience preferred
- Flexibility to work Monday through Friday, varying shifts between 9:00am - 8:00pm
- Ability to physically report to the Centreville, VA office

**What’s in it for you**:

- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / RRSP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces

**Don’t just take our word for it**:

- 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 9X Washington Post Top Workplace
- St. Louis Post-Dispatch Best Places to Work



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