Customer Support Specialist

6 months ago

London, Canada Veralto Global Full time

At Trojan Technologies, we believe there’s nothing more essential than delivering clean water to the world. That’s especially true in this critical moment, when the world’s supply of clean water is under substantial stress due to industrialization, increasing demand, and rising biological and chemical contamination. Our mission is to stem that tide: to ensure greater water confidence and environmental stewardship for people, industries, and municipalities, improving the lives of over one billion people globally.

Trojan is proud to be bringing water and environmental businesses together under the unified purpose of safeguarding the world’s most vital natural resources. Want to ensure the world has the clean water it needs? Then become part of the team that’s making it happen.

**The Opportunity**:
Trojan Technologies is seeking a full time **Customer Support Specialist** to join our team in **London, Ontario**.

If you want to find yourself in an environment that **challenges** you, while **rewarding** you for your amazing customer service skills, and you are looking for a place to **grow**, this could be the job for you

**What Will I Be Doing?**:
Working on-site 40 hours per week, you’ll spend your days collaborating with colleagues, supporting multiple departments (such as Sales, Logistics, Quality Assurance, Technical Support Centre), and demonstrating your expert customer service skills when assisting our customers with their aftermarket and service needs.

More specifically, you can expect to:

- Provide problem identification, diagnosis, and resolution information to both internal and external customers.
- Assess the potential for sales or additional goods/services, service contracts, etc., and make recommendations.
- Work cross-functionally with multiple teams and departments - expect lots of collaboration and working closely with your peers to divide and conquer to support our customers to the best of your ability
- Use your expert empathy and listening skills to assist with customer grievances.
- Work within an environment that is dedicated to **continuous improvement** - we love metrics/KPIs and constantly striving to be our best selves (If you’re not already familiar with our **VES** philosophy, check it out)

**What Qualifications Do I Need?**:

- Previous customer service experience providing cross-functional support in a highly collaborative environment.
- Excellent time management and multi-tasking skills; you are resilient, and an expert at adapting to rapidly changing priorities.
- A proven team player with strong communication skills - especially written

**What Will Make Me Stand Out?**:

- You’re a go-getter and “big picture” thinker who is committed to continuous improvement.
- Your working history includes experience in a “corporate” environment, or you have experience working with warehouse/logistics teams.
- You’re comfortable and confident working with multiple computer systems at once; We especially want to hear from you if you have experience with: Microsoft Excel, Microsoft Outlook, Salesforce, and ERP (specifically Infor LN)

**The Perks**:

- Comprehensive benefits package (medical, dental, vision & more) eligible on day 1 of employment
- Permissive paid time off policy emphasizing flexibility and trust
- Training and development opportunities
- Veralto Wellbeing Program, with rewards
- Employee Assistance Program (legal, financial, and counselling resources)

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

**Unsolicited Assistance

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