Customer Support Specialist

5 months ago

London, Canada Yurek Pharmacy Ltd. Full time

Just Between Friends has been providing an exceptional service in wig, mastectomy, and bra boutique for over 20 years. We are dedicated to providing superior products, advice, and services to our clients in order to make them feel at ease and confident.

We are currently looking for a customer
- and team-oriented part-time **Customer Support Specialist **to join our **Just Between Friends **team in London, Ontario.

‏‏‎ **Job Summary**:
In the customer support specialist role, you will communicate directly with customers to answer questions, and give advice and support to clients in person or by phone. Key elements of the role include familiarity with the company’s products and services, and the ability to quickly identify and address customer needs and deliver outstanding customer support.

**‏‏‎ ‎Shifts**:
Employees must be available to work weekdays and weekends.

**Duties and Responsibilities**
- Bra fittings
- Mastectomy fittings
- Wig consultation and sales
- Assist with merchandise presentation standards
- Maintains the confidentiality of all records as laid out in store operating policies and procedures particularly as they pertain to access, security, and retention.
- Process sales.
- Provide product feedback - best & slow moving of bras and head coverings.
- Organizing and cleaning sales floor on consistent basis
- Support HHC Customer Service Representative as needed.
- Uses tact and courtesy when dealing with difficult customers and refers customers to management if a problem cannot be resolved.
- Handle telephone enquiries quickly and courteously, and call customers as required.
- Other duties will be assigned as necessary.
- Complies with all Health and Safety policies and procedures; behaves in a proactive manner to resolve Health & Safety issues or concerns.

‏‏‎ ‎**Education, Skills and Job Requirements**:

- High School Diploma, G.E.D. or equivalent.
- Ethics and Integrity
- Accountability and Dependability
- Decision Making and Judgement
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Ability to work well under pressure.

**Job Type**: Part-time

Pay: $18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- London, ON N6C 4P8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally able to work in Canada

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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