Customer Support Specialist

3 weeks ago


London, Canada SAFRAN ELECTRICAL & POWER Full time

Entreprise : SAFRAN ELECTRICAL & POWER
- Localisation : London, Ontario - Canada (région non définie)
- Fonction : Customer Support Specialist - London Canada on-site
- Type de contrat : Contrat à durée indéterminée (CDI)
- Date de publication : 08-02-2023

**Description du poste**:
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 76 800 collaborateurs pour un chiffre d'affaires de 15,3 milliards d'euros en 2021, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est classé 3ème meilleur employeur mondial dans son secteur par le magazine Forbes en 2021.

Safran Electrical & Power est l'un des leaders mondiaux des systèmes électriques aéronautiques. La société est un acteur clé dans le domaine de l'électrification des équipements et de la propulsion électrique et hybride. Elle compte 11 500 collaborateurs répartis dans treize pays.

Customer Support Specialist

JOB SUMMARY

Working within our Inside Sales team, the Customer Support Specialist will act as liaison and will be responsible for our customer service cycle from outside inquiries, quoting prices, entering bill of material to the delivery of our product.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Addressing all customer inquiries and concerns to ensure customer satisfaction
- Inputting Customer Orders into our MRP system
- Reviewing Customer Orders - QA Clauses, Pricing, Delivery, Special instructions or Requirements, Terms & Conditions etc.
- Quoting Customer RFQs (Request for Quote) - create formal quote, collect pricing, calculate sell price, advise delivery etc.
- Creating new product forms
- Create customs paperwork if applicable for shipments
- Follows both London site Production guidelines and Safran's Policies & Procedures
- Other various duties as assigned

QUALIFICATIONS
- College Diploma or University Degree in Business Administration an asset
- Proficiency with Microsoft Office a must (knowledge of Excel necessary)
- Accurate data entry skills with superior attention to detail
- Excellent written and oral communication skills
- Professionalism with excellent interpersonal skills
- Excellent organizational and time management skills with strong ability to multi-task and prioritize workload in a fast-paced, changing environment with mínimal supervision
- Ability to problem-solve and respond to customer needs in timely manner
- Ability to read drawings is an asset but not requirement

**Profil recherché**:

- Date de début : 2023-01-16
- Durée : nc.
- Expérience requise : Débutant / Jeune diplomé
- Salaire : nc.
- Référence : 2023117292
- Secteur d'activité :



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