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Tenant Services Coordinator

3 months ago

Ottawa, Canada Senate of Canada Full time

About the Senate
The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.

As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.
How will you contribute?
The Tenant Services Coordinator is accountable for planning, organizing, developing and managing the implementation of accommodation projects (including renovations, refreshing and refitting) for a client portfolio across the full cycle of such projects, and for ensuring the quality and timeliness of project delivery. The incumbent is also responsible for planning and coordinating projects assigned in relation to base building maintenance and for ensuring an integrated approach to project delivery with all internal and external service providers and contractors. This includes all the scheduling, and the coordination of all building access requests to complete any work in Senate occupied buildings and the management of internal contracts in place (e.g., internal signage) to deliver our mandate. Additionally, the planning and the coordination of office moves is required as well as supervising one (1) Accommodation & Tenant Services Officer (Interior Designer). The Tenant Services Coordinator is expected to be on site on a rotational basis and remain available to respond to building emergencies during regular business hours as and when required (e.g., flood, etc.).
Open to
The general public to staff one (1) permanent (full-time) position in the Property and Services Directorate.

This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.

We encourage individuals from underrepresented and minority groups to apply.
Prerequisites
- Post-secondary education in a relevant field OR a combination of education and experience;
- Minimum of five (5) years' experience offering tenant services or facilities management services to corporate clients;
- Must have demonstrated experience working in collaboration with external stakeholders on corporate construction projects including maintenance, renovations or fit-ups.
- Demonstrated ability to oversee resources on project deliverables across multidisciplinary teams including but not limited to designers, technologist and external partners (e.g., Public Services and Procurement Canada).
- Superior customer service and communication skills are required to build relationship with internal/external parties while setting appropriate expectations;
- Knowledge of Parliament and the Canadian political landscape would be considered an asset.

Competencies
Integrity
Respect
Service
Action Management
Communication
Judgment
Teamwork and cooperation
Adaptability
Dependability
Organizational Needs
The Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development, and advancement opportunities.
Conditions of Employment
How to apply
Alternative selection tool methods and/or reasonable accommodation for special needs are available upon request.

Please save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Relocation and travel expenses incurred during this process are the applicant's responsibility.

The use of masculine gender in the text includes feminine and is used without discrimination.

The posting closes at 11:59 p.m. EST on the closing date stated above.