Tenant Service Coordinator
6 days ago
Crown Property Management Inc. is seeking a highly organized and detail-oriented Tenant Service Administrator to join our team. As a key member of our property management team, you will be responsible for providing exceptional customer service to tenants, vendors, and visitors to our properties.
Key Responsibilities- Deliver Excellent Service
- Establish and maintain professional relationships with tenants, vendors, and building staff to ensure efficient operations within the property.
- Assist other departments with tenant events, such as holiday breakfasts and summer BBQs.
- Support and execute Tenant Experience and Marketing initiatives to enhance service.
- Provide concierge-type services to tenants as approved by the Director of Property Management.
- Coordinate with tenants on move-in and move-out processes.
- Assist with parking administration and coordination with third-party parking management.
- Coordinate on-site fitness classes for tenants.
- Conduct cleaning inspections as directed or required.
- Maintain Quality Building Premises
- Have a complete understanding of the Fire Plan for the building.
- Assist with annual fire drills.
- Maintain tenant fire warden lists.
- Provide voice announcements for all building emergencies, including bomb threats, power failures, and fires, as outlined in the Fire Plan.
- Coordinate with the Compliance Coordinator on annual Fire Warden meetings and fire drills.
- Ensure Efficient and Effective Building Operations
- Program access cards for tenants and contractors and perform periodic access card audits.
- Independently respond to basic tenant and general inquiries and escalate complex queries to the appropriate parties.
- Assist with processing invoices.
- Assist with preparing all written communications, minutes, letters, etc.
- Maintain and update emergency contact lists.
- Assist with coordinating new tenant moves, including assigning and tracking access cards, parking, signage, etc.
- Assist with administering the Tenant Request and Preventative Maintenance program.
- Assist with arranging tours for prospective tenants and providing floor plans and marketing information to brokers and potential tenants.
- Provide Support to Other CPMI Team Members
- Provide administrative support as required to the Property Manager and Property Management Team.
- Provide backup support to the Property Administrator and Administrative Assistant with tasks such as posting rents, processing invoices, and other A/P and A/R duties.
- Provide administrative, invoicing, and coordination support to the Tenant Experience and Marketing teams.
- Provide administrative support to Senior Management.
- Minimum high school diploma.
- Post-secondary education preferred.
- 2+ years of relevant office experience or a combination of education and experience.
- Advanced Microsoft Office (Word, Excel, PowerPoint, and Outlook) is required.
- Yardi experience.
- Excellent tenant relations skills.
- Supports a teamwork environment with a positive and professional attitude.
- Open to learning and developing new skills/knowledge.
- Focused on results, anticipating problems, identifying solutions, and taking action.
- Understands all aspects of the job and its impact on business goals.
- Proactively assesses and responds to workflow deficiencies and adheres to CPMI policies.
- Willing to go the extra mile to understand and respond to tenant/customer needs.
- Flexible to changing work conditions, including interruptions and multi-tasking ability.
- Behaves and makes decisions that support CPMI goals and objectives.
- Conducts business consistent with sustainability.
- Strong written and verbal communication skills.
- Ability to work independently and under pressure, dealing with deadlines.
- Demonstrates integrity in decision-making, listening, and treatment of others.
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