Bilingual Department Coordinator, Tenant Experience

5 months ago

Ottawa, Canada Ottawa Community Housing Full time

**Who we are**:
Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our communities in the City of Ottawa.

OCHC has been recognized as one of the **National Capital Region’s Top Employers for six years in a row** due to its innovative and proactive programs on diversity, equity, and inclusion, employee health and wellness and corporate culture.

OCHC is committed to creating equal opportunities for all employees and celebrates the diversity of its workplace as it mirrors the diverse communities within our beautiful city. By working together, we foster the growth of our team as well as the communities we serve.

**WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE**

**What we offer**:
Being an employee of OCHC you will have the chance to **make a positive impact where it matters** and help **your** community in more than one way On top of that, you will have access to a **comprehensive and competitive compensation & benefits package, flexible work options, professional development, health & wellness programs and more**

**What we seek**:
OCHC is currently seeking a responsible and dedicated Department Coordinator, Tenant Experience, to support and coordinate a wide range of corporate and departmental activities. Under the guidance of the Vice President of Tenant Experience and Quality Assurance, these activities include corporate governance processes, department projects, and office facility management.

**Department Coordinator **with OCHC**:_ _

Providing solutions and improving our tenant’s quality of life is a main priority for our organization. As the Department Coordinator, Tenant Experience, **you will be a key player** in our organization to ensure the successful delivery of various projects while also playing a vital role in the development of facility management strategy for our main offices while also providing oversight to their day-to-day operations. **You will be the reason **that our organization will be able to bring positive change to the communities and help our tenants to have a better life every day.

**As a **Department Coordinator, Tenant Experience**, some of the things you will do include**:

- Provides expert administrative and general office support to assigned executive and leadership team within the Tenant Experience departments.
- Supports, coordinates, and participates in departmental, corporate and external meetings, committee, workgroups, initiatives and events as identified.
- Maintains files and records in keeping with approved records management practices and OCH policies and procedures.
- Assists with financial and expense management including invoice and payment processing.
- Prepares for and supports meetings, reporting, and activities of the board on a regular schedule and leads related activities for assigned committees of the board.
- Supports the development, Liaises with and supports effective communication and collaboration between departments and external stakeholders
- Prepares and reviews tenant communication material including correspondence, flyers, and notices
- Plan and Coordinate Tenant Talk, Tenant Fair and Tenant Champions program in alignment of the Tenant Experience framework and program sponsors
- Support the development, implementation, and monitoring of the corporate Quality Standardization Program
- design and preparation of reports, documents, forms, procedures, in alignment with corporate formats and standards.
- Compiles and analyzes data from multiple sources, prepares reports and undertaking formatting and quality assurance reviews.
- _**As a **Department Coordinator, Tenant Experience**, you can look forward to**:

- A hybrid workplace with unique and ever-changing work tasks every new day
- Fast-paced environment filled with exciting challenges to overcome
- Positive and rewarding interactions with various individuals
- Creating a positive change in our communities

**What you bring**:
**Education & Experience**:

- Successful completion of a post-secondary program in Office Administration, Public Administration, Business, or related discipline
- A minimum of four (4) years related experience in an office environment with responsibility for progressively more advanced administrative functions
- Experience responding to and resolving complaints in a service positionExtensive knowledge of office and administrative procedures
- Knowledge of records management principles and techniques
- Knowledge of privacy legislation requirements
- Knowledge of project and time management practices to efficiently administer several projects and deal with competing priorities
- Knowledge of OCH programs, policies and procedures related to area of work
- Understanding of the

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