Tenant Services Specialist

4 weeks ago

Ottawa, Ontario, Canada BGIS Full time

Company Overview

BGIS is a premier provider of tailored facility management and real estate solutions. With a dedicated workforce of over 6,500 professionals worldwide, we are committed to fostering innovation through our comprehensive services, while continuously seeking new avenues to enhance our clients' operations. We oversee an extensive portfolio of over 320 million square feet across more than 30,000 locations globally, including North America, Europe, the Middle East, Australia, and Asia.

Position Summary

The Tenant Services Coordinator plays a vital role in supporting BGIS clients by managing the execution of minor maintenance initiatives, workspace modifications, design services, and office-related tasks. This role also involves addressing tenant concerns associated with the execution of tenant service projects. Responsibilities include defining project scope and specifications, overseeing tendering processes, managing financial aspects, and monitoring contractor performance for both tenant service and base building projects.

Key Responsibilities

  • Receive, process, and validate service requests through various channels, ensuring accurate tracking of service calls and work orders.
  • Coordinate efforts between BGIS and subcontracted teams to deliver necessary tenant services within the defined scope.
  • Assist Facility Managers in executing small-scale tenant service projects by identifying required skills, aiding in contractor selection, and overseeing performance, budget adherence, and quality control.
  • Review contracted work, report discrepancies to the Facility Manager, and request necessary Purchase Orders.
  • Interpret client work processes, workplace culture, and policies to ensure effective delivery of Tenant Services.
  • Perform additional duties as assigned.

Knowledge & Skills Required

  • Completion of high school plus a specialized technical or business course.
  • Experience ranging from one to three years in a related field.
  • Exceptional client management and customer service abilities.
  • Strong interpersonal skills, particularly in communication (both verbal and written).
  • Understanding of project delivery and tendering processes.
  • General knowledge of commercial building systems and/or construction practices.
  • Excellent organizational, coordination, and documentation skills with the capacity to manage multiple tasks.
  • Ability to work independently and interpret contracts as necessary.
  • Proficiency in CAD is considered an asset.
  • Relevant experience in facility management, churn processes, facility infrastructures, or specific industry sectors.
  • Proficient in MS Office and email applications.

Licenses and Professional Accreditation

  • Valid driver's license (if required).

At BGIS, we recognize that diversity and inclusion are essential drivers of business success. We are dedicated to maintaining a recruitment process that is barrier-free, ensuring equal employment opportunities for individuals from all backgrounds. Promoting diversity is a fundamental aspect of our ongoing pursuit of organizational excellence.

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