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Tenant Service Coordinator

2 months ago


Ottawa, Ontario, Canada BGIS Full time
About the Role

At BGIS, we are seeking a highly organized and detail-oriented Tenant Service Coordinator to join our team. As a key member of our facilities management team, you will be responsible for coordinating the delivery of small-scale maintenance projects, workspace changes, design services, and office services.

Key Responsibilities
  • Receive, process, and validate service requests from clients, maintaining accurate tracking and reporting.
  • Work closely with Facility Managers to deliver small-scale tenant service projects, determining required skills, assisting with contractor selection, and monitoring performance.
  • Coordinate, plan, and oversee the delivery of tenant service projects, ensuring timely and successful completion within scope and budget.
  • Develop and maintain effective relationships with vendors, clients, and stakeholders, ensuring seamless communication and project execution.
  • Manage project documentation, including scope and specifications, tendering, financial administration, and contractor performance monitoring.
Requirements
  • High school completion plus specialized technical or business course.
  • 1-3 years of job-related experience in facility management, churn, facility infrastructures, client industry sector, or government sector.
  • Excellent client management and customer service skills.
  • Effective interpersonal skills, with a focus on communication (verbal and written).
  • Knowledge of project delivery and tendering processes.
  • General knowledge of commercial building systems and/or construction.
  • Strong organizational, coordination, and documentation skills, with the ability to multitask.
  • Ability to work independently.
  • Proficiency with CAD and MS Office software.
What We Offer

As a Tenant Service Coordinator at BGIS, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our clients. We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment.

At BGIS, we are committed to maintaining a barrier-free recruitment process and promoting diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds and abilities.