Call Center Representative

11 hours ago


Kirkland, Canada IQVIA Full time

**Job Overview**
Researches and creates variety of more complex global reference data for use in global and national offerings in IQVIA worldwide. Quality assures global and local reference data.

**Essential Functions**
- Researches information for the creation of global data elements or information in variety of areas or in a complex area.
- Analyses and interprets researched information in relation to agreed business rules.
- Calling upon
- Updates existing global data systems/stores correctly with new and changed information.
- Ensures the information created is correctly transferred into relevant systems, databases and client offerings.
- Quality assures a variety of global data elements or information, providing feedback to originators and answering their queries.
- May assess impact of data changes on regular client offerings.
- May answer queries on global data (client and internal).
- May assist in training of new data analysts.
- May assist with scheduling and tracking creation of global reference data.

**Qualifications**
- High school degree or above
- Call center/ customer service experience preferred

(must be bilingual in French/English )



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