Call Center/customer Service Agent

4 days ago

Kirkland, Canada Phillips & Cohen Associates Full time

Phillips & Cohen Associates (Canada), Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking Estate Care Specialists to join our team. The incumbent will proactively and professionally engage with customers and their representatives to resolve outstanding account balances. Key characteristics of a successful Estate Care Specialist include excellent communication skills, the ability to prioritize, empathy, active listening, and business-appropriate technical skills.

**Responsibilities**:

- Effectively communicate with customer representatives in a compassionate, professional, and fair manner in an effort to evaluate estate solvency and work towards timely payment.
- Provide guidance, assistance, and support to customer representatives throughout all stages of the estate/succession process.
- Maintain and manage the queue of files in-line with applicable regulations, company procedures, and customer service best practices.
- Respond to and address inquiries from attorneys, executors, administrators, and/or estate representatives.
- Provide requested correspondence and/or account documentation and follow-up to ensure receipt.
- Resolve questions, discrepancies, and disputes pertaining to outstanding account balances timely and completely.
- Meet defined department goals and activity metrics; achieve minimum requirements on all key performance indicators, including quality assurance and compliance reviews.

**Qualifications**:

- High-school diploma, or equivalent.
- Experience within debt collections, customer service, or similar phone-based employment preferred.
- Sales experience preferred.
- Bilingual (French) required.
- Strong communication, problem-solving and analytical skills.
- Ability to work independently and adapt to a fast-changing environment.
- Proficiency in Microsoft Office, including Excel and Word.
- Experience in a telecommunications environment is preferred but not required.
- Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.

**Hours: 2 Days 12:00PM - 9PM, 3 Days 8:00AM - 5:00PM **_**(No Weekends Required)**_

**Job Types**: Full-time, Permanent

Pay: Up to $22.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
- VRSP
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Suite #402 Kirkland, QC H9H 4M7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to commute and work in office 5 days a week Monday - Friday?

**Experience**:

- Call center: 2 years (required)
- Debt Collection: 2 years (preferred)
- Sales: 2 years (preferred)

**Language**:

- English and French (required)

Work Location: In person

  • Agent Bdc Bdc Agent

    1 day ago

    Kirkland, Canada MERCEDES-BENZ WEST ISLAND Full time

    Dilawri Group is now actively searching for a **Sales Agents in the call center **to join the team. **ABOUT US** Dilawri Group of Companies represents 77 dealerships nationwide with 20 dealerships in Ontario! Dilawri Group offers a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional...

  • Customer Service Agent

    7 months ago

    Kirkland, Canada Phillips & Cohen Associates Full time

    Phillips & Cohen Associates (Canada), Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking Estate Care Specialists to join our team. The incumbent will proactively and professionally engage with customers and their representatives to resolve outstanding account balances. Key characteristics of a...

  • Test Call Center Representative

    7 months ago

    Kirkland, Canada Phillips & Cohen Associates Ltd. Full time

    Phillips & Cohen Associates (Canada), Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking Estate Care Specialists to join our team. The incumbent will proactively and professionally engage with customers and their representatives to resolve outstanding account balances. Key characteristics of a...

  • Agent Service à La Clientèle

    3 days ago

    Kirkland, Canada Fix Auto Full time

    **Fix Auto** est à la recherche d'un **Agent de liaison!** Si vous êtes reconnu pour votre entregent et que vous cherchez à évoluer dans un environnement de travail au rythme rapide, cela pourrait être votre chance de vous lancer dans une belle carrière. En tant que **Agent de Liaison**, vous agirez en tant qu'ambassadeur de la marque et offrirez une...

  • Agent Service à La Clientèle

    7 months ago

    Kirkland, Canada Fix Auto Full time

    **Fix Auto** est à la recherche d'un **Agent de liaison!** Si vous êtes reconnu pour votre entregent et que vous cherchez à évoluer dans un environnement de travail au rythme rapide, cela pourrait être votre chance de vous lancer dans une belle carrière. En tant que **Agent de Liaison**, vous agirez en tant qu'ambassadeur de la marque et offrirez une...

  • Customer Service Ambassador

    4 weeks ago

    Kirkland, Quebec, Canada Sodexo Canada Ltd Full time

    At Sodexo Canada Ltd, we are seeking a Customer Service Ambassador to join our team. This role is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and is committed to quality assurance and safety.About the JobThis role involves greeting visitors and callers, handling their inquiries, and directing them to...

  • Customer Service Ambassador

    5 days ago

    Kirkland, Quebec, Canada Sodexo Canada Ltd Full time

    About Sodexo Canada LtdSodexo Canada Ltd is a leading provider of quality services that enhance the well-being of our consumers. We are committed to delivering exceptional experiences in various locations across Canada.Job SummaryWe are seeking a dynamic and reliable Unit Receptionist to join our team. As a key member of our administration team, you will be...

  • Wellness Professional

    7 months ago

    Kirkland, Canada Gia & Gaia Wellness Center Full time

    Our center is an upcoming and innovative wellness center set to launch on April 1st. Our center is designed as a comprehensive hub for all things wellness, offering a unique combination of services, including a yoga & pilates studio, a reformer studio, a health bar, one-on-one sessions with health professionals, a product wall, and more! We aim to create a...

  • Health and Life Coaches

    7 months ago

    Kirkland, Canada Gia & Gaia Wellness Center Full time

    Our center is an upcoming and innovative wellness center set to launch on April 1st. Our center is designed as a comprehensive hub for all things wellness, offering a unique combination of services, including a yoga & pilates studio, a reformer studio, a health bar, one-on-one sessions with health professionals, a product wall, and more! We aim to create a...

  • Agent/agente de Patrouille Municipale

    3 months ago

    Kirkland, Canada Ville de Kirkland Full time

    La Ville de Kirkland requiert le service d’une personne pour pourvoir deux postes auxiliaires cols blancs à temps plein à titre d’**Agent/Agente de patrouille municipale **au sein du Service des travaux publics. **Nature de la fonction**: - Sous la responsabilité du superviseur de la patrouille municipale et dans le but d'assurer la qualité de vie...

  • Reformer Pilates Instructors

    2 months ago

    Kirkland, Canada Gia & Gaia Wellness Center Full time

    Our center is an upcoming and innovative wellness center set to launch on April/May. Our center is designed as a comprehensive hub for all things wellness, offering a unique combination of services, including a yoga & pilates studio, a reformer studio, a health bar, one-on-one sessions with health professionals, a product wall, and more! We aim to create a...

  • Reformer Pilates Instructors

    7 months ago

    Kirkland, Canada Gia & Gaia Wellness Center Full time

    Our center is an upcoming and innovative wellness center set to launch on April 1st. Our center is designed as a comprehensive hub for all things wellness, offering a unique combination of services, including a yoga & pilates studio, a reformer studio, a health bar, one-on-one sessions with health professionals, a product wall, and more! We aim to create a...

  • Yoga Teacher

    7 months ago

    Kirkland, Canada Gia & Gaia Wellness Center Full time

    Our center is an upcoming and innovative wellness center set to launch on April 1st. Our center is designed as a comprehensive hub for all things wellness, offering a unique combination of services, including a yoga & pilates studio, a reformer studio, a health bar, one-on-one sessions with health professionals, a product wall, and more! We aim to create a...

  • Yoga, Mat Pilates, and Reformer Pilates Instructors

    2 months ago

    Kirkland, Canada Gia & Gaia Wellness Center Full time

    Our center is an upcoming and innovative wellness center set to launch on April 1st. Our center is designed as a comprehensive hub for all things wellness, offering a unique combination of services, including a yoga & pilates studio, a reformer studio, a health bar, one-on-one sessions with health professionals, a product wall, and more! We aim to create a...

  • Prenatal & Postnatal Yoga Teacher, Mom and Baby

    7 months ago

    Kirkland, Canada Gia & Gaia Wellness Center Full time

    Our center is an upcoming and innovative wellness center set to launch on April 1st. Our center is designed as a comprehensive hub for all things wellness, offering a unique combination of services, including a yoga & pilates studio, a reformer studio, a health bar, one-on-one sessions with health professionals, a product wall, and more! We aim to create a...

  • Photographer - West Island

    6 months ago

    Kirkland, Canada Gia & Gaia Wellness Center Full time

    Our center is an upcoming and innovative wellness center set to launch on April 1st. Our center is designed as a comprehensive hub for all things wellness, offering a unique combination of services, including a yoga & pilates studio, a reformer studio, a health bar, one-on-one sessions with health professionals, a product wall, and more! We aim to create a...

  • Content Creator

    2 months ago

    Kirkland, Canada Gia & Gaia Wellness Center Full time

    Our center is an upcoming and innovative wellness center set to launch on April/May. Our center is designed as a comprehensive hub for all things wellness, offering a unique combination of services, including a yoga & pilates studio, a reformer studio, a health bar, one-on-one sessions with health professionals, a product wall, and more! We aim to create a...

  • Content Creator

    6 months ago

    Kirkland, Canada Gia & Gaia Wellness Center Full time

    Our center is an upcoming and innovative wellness center set to launch on April 1st. Our center is designed as a comprehensive hub for all things wellness, offering a unique combination of services, including a yoga & pilates studio, a reformer studio, a health bar, one-on-one sessions with health professionals, a product wall, and more! We aim to create a...

  • Customer Service Representative

    6 months ago

    Kirkland, Canada BMO Financial Group Full time

    3190 boul St-Charles Kirkland Quebec,H9H 3C1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    7 months ago

    Kirkland, Canada BMO Financial Group Full time

    3190 boul St-Charles Kirkland Quebec,H9H 3C1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...