Estate Care Specialist

2 months ago

Kirkland, Canada Phillips & Cohen Associates Full time

**OUR STORY.**

Founded in 1997 by Matt Phillips and Adam Cohen, Phillips & Cohen Associates (PCA) has become a recognized leader in compassionate engagement services, with offices located around the globe.

**CAREER OPPORTUNITY.**

As an Estate Care Specialist at Phillips & Cohen Associates, Ltd. you will play a pivotal role in proactively engaging with customer representatives to resolve outstanding account balances with compassion and care. This role requires professionalism, tact, and empathy, and is great for individuals who naturally believe in helping others.

Among other responsibilities, you’ll primarily be involved in:

- Interacting with authorized individuals empathetically and professionally, ensuring fair assessment of estate circumstances and facilitating timely payments.
- Assisting and mentoring customer representatives throughout the estate and succession processes, providing invaluable support and expertise.
- Managing file queues meticulously, adhering to regulatory guidelines, company protocols, and highest standards of customer service.
- Meeting and exceeding departmental goals and activity metrics, consistently achieving high standards in quality assurance.

**WHAT’S IN IT FOR YOU?**
- Starting rate of $22.00 / hour plus monthly bonus opportunities.
- _Salary Accelerator_, granting salary increases in the first and second year of employment.
- Access to PCA’s _Global Career Path_ for employee development.
- Competitive benefits package which includes Medical, Dental & Vision.
- VRSPs with PCA matching part of employee contributions.
- Free access to a state-of-the-art physical conditioning center.
- Paid Time Off.
- Casual dress code.
- Free Parking.

**WHAT IT TAKES TO BE AN IDEAL CANDIDATE.**
- High school diploma or equivalent.
- Customer service and/or call-center experience, preferably in the financial or debt collection sector.
- Assertive, clear, and concise written and verbal communication skills.
- Ability to adhere to a regulated and structured work environment, including reading scripts.
- Customer-service-focused with sensitivity to individuals experiencing grief and loss.
- Written and oral proficiency in French and English.

**BALANCED WORK SCHEDULE.**

Although schedules may change from time to time as business and/or client needs evolve, schedules generally have the following structure over a 40-hour work week:

- 2 Days (Monday - Thursday): 8:00 AM - 5:00PM
- 2 Days (Monday - Thursday): 12:00 PM - 9:00PM or 10:00 AM - 7:00 PM
- Fridays: 8:00 AM - 5:00 PM, 6:00 PM

**OUR COMMITMENT TO FLEXIBILITY.**

**WHAT NOW?**

**Job Types**: Full-time, Permanent

Pay: From $22.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
- VRSP
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Kirkland, QC H9H 4M7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)
- Accounts receivable: 2 years (preferred)

**Language**:

- French (required)
- English (required)

Work Location: Hybrid remote in Kirkland, QC H9H 4M7

Expected start date: 2024-12-02

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