Test Collectors

**Position**: Estate search and administrative specialist (Canada)
**Discipline**: Operations and administration
**Position Type**: Non-management; Salary

**Working Relationships**:

- Reports to General Manager and Senior Management
- Interfaces with: Operational Management, Human Resources, Finance, Compliance, external vendors, and clients.

**Overall Responsibilities**:

- Manage all administrative functions in support of Canada operations.
- Partner with office leadership to ensure oversight and process optimization.
- Support operations through PCA estate search and claim filing processes.
- Handle all front-desk responsibilities.

**Primary Job Duties**:

- Front Desk Duties:

- Receiving. sort out and report the incoming mail.
- Coordinate with security / finance badges management if they are needed.
- Packaging reception.
- Administrative tasks:

- Working cohesively with the administrative department.
- Outbound correspondence (SLA TC Letters) as back up covering absences when it is needed.
- HCI - Citi assistance as back up covering absences when it is needed.
- Estate Searches:

- Completes daily Estate searches of the eligible accounts received in the available reports, accomplishing the procedures depending on the different provinces.
- Carry out due follow up on requests to guarantee obtaining information from the courts.
- Update, maintain and register properly the obtained information in the system.
- Provides regular reporting with the result of the searches, in the format and with the frequency request by the Ops department.

**Job Qualifications**:

- 5+ years of Office Management and/or Accounts Payable experience.
- Bilingual (English/French)
- Previous Collections or Call Center experience preferred.
- Working knowledge of all federal and provincial laws, practices and procedures related to debt collection, finance, and banking.
- Flexible team-player with strong organizational skills.

**Demonstrated proficiency in the following areas**:

- Microsoft Office (Excel, Word, Power Point)
- Web-based software
- Independent and cooperative environments
- Presentation and Communication skills