Reporting Analyst, Enablement
1 day ago
Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.
We are rapidly growing our footprint, and with a national focus on better infrastructure, we don't expect to slow down anytime soon
As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It's also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet
The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you
**About the opportunity**:
We are looking for an experienced Reporting Analyst to join the Enablement team, reporting to the Manager of Enablement. In this role, you will work with Customer Care stakeholders to understand their needs and priorities, as well as to collaborate and ensure that their reporting requirements are captured in the development process. You'll then work with Data Engineers to build data pipelines, acquiring data from source systems and moving it through our data hierarchy, from messy and raw to clean and aggregated. Lastly, you'll explore the data with visualization tools and statistical techniques to help make our products better and to improve the experience of our customers.
You will support the achievement of team goals by performing daily, weekly, and monthly reporting tasks, ensuring the accuracy of work and identifying areas of opportunity. You will have ownership of delivering reporting needs based on business requirements, while also assisting the business with continuous improvement and automation of tools to drive efficiency wins and productivity saving.
**What you'll be doing**:
- Creates, distributes, and handles various routine and ad-hoc reports for Operations, Senior Management and Board level members with multiple or various function focus (ex. Insight into key data points, staffing needs).
- Create and implement procedures to ensure all reports and supporting documents are completed accurately and within the required timeframes.
- Perform discovery with internal team members to gather feedback on current and upcoming reporting needs
- Deliver reporting and analytics solutions to the business, mainly in Looker
- Understand business needs and technical requirements to meet those needs
- Troubleshoot variances in reports, and strive to eliminate them at the source
- Help the business make data-driven decisions
- Work closely with Customer Care, Customer Care Operations and our Analytics and Insights teams to deliver regular reporting on all Customer Care elements across the Ting business unit
- Design and develop core business metrics and create data visualization tools and self-service reporting (ex. Automate reporting where possible and promote dashboard utilization)
- Mentor end-users and team members on reporting techniques and system usage
**What you'll bring**:
- 3+ Experienced technical skills in data models, Dashboard, Analysis, and Web Intelligence
- Knowledge of suitable data analytic processes.
- Proven experience crafting data-driven knowledge that promotes profitability.
- Capacity to train staff in foundational data entry techniques.
- Ability to create, update, and share databases.
- Strong troubleshooting and report writing abilities.
- Strong Analytical and problem-solving skills
- Solid ability to communicate with management of all levels for the development and delivery of reporting requirements
- Ability to handle multiple tasks and deadlines with attention to detail
- Strong organizational and presentation abilities
- Upbeat, self-motivated, self-managed, and a finisher
- Empathetic to the questions and concerns\
- 3+ years experience handling, manipulating and analyzing data and creating analytical reports
- Strong expertise with an SQL language, database structures and data lake architectures
- Good interpersonal and partnering skills to facilitate effective working relationships
**Nice to have**:
- Previous experience using GSuite tools: Drive, Sheets, Slides, and Docs
- Experience using Zendesk, Looker, Snowflake, ACDs (AWS Connect, Talkdesk), and WFM (Workforce Management) tools as well
Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.
We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.
Learn more about Tucows, our culture and employee benefits on our site here.
-
Data Analyst
7 days ago
Toronto, Ontario, Canada Royal Bank of Canada Full timeData Analyst RoleRoyal Bank of Canada is seeking a skilled Data Analyst to join its CRM Data Enablement & Reporting team. As a key member of this team, you will play a vital role in driving business decisions by assisting in the development of self-serve reporting solutions.About the OpportunityThis exciting 8-month fixed-term position offers a unique chance...
-
Reporting Analyst
3 weeks ago
Toronto, Canada Landmark Global Full time**Company Background** Landmark Global is the international division of bpost, Belgium’s national postal service. Bpost employs more than 35,000 people, handles 3.9 billion items per year and delivers to more than five million addresses every day. For more than a decade, Landmark Global, with its roots in Southern California, has enabled our customers to...
-
Reporting Analyst
4 days ago
Toronto, Canada Landmark Global Full timeCompany Background Landmark Global is the international division of bpost, Belgium’s national postal service. Bpost employs more than 35,000 people, handles 3.9 billion items per year and delivers to more than five million addresses every day. For more than a decade, Landmark Global, with its roots in Southern California, has enabled our customers to...
-
Service Enablement Analyst
3 days ago
Toronto, Canada CI Financial Full timeCI Financial is an independent company offering global wealth management and asset management advisory services through a diverse group of financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality...
-
Analyst, Client and Stakeholder Enablement
7 months ago
Toronto, Canada CreateTO Full time**CreateTO**, established in January 2018, is a municipal government agency established to manage the City of Toronto’s real estate portfolio. CreateTO works collaboratively with City stakeholders, external partners and community members to create more livable, sustainable, and inclusive communities. The agency enables the City to adopt a strategic...
-
Process Enablement Analyst
7 months ago
Toronto, Canada Thomson Reuters Full timeProcess Enablement Analyst Join the Marketing Ops & Analytics Team as we work to transform Thomson Reuters Marketing technology. We aren't just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user. Our team promotes an agile, collaborative, supportive environment where diverse...
-
Analyst, Revenue Operations Reporting
7 months ago
Toronto, Canada Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Data and Reporting Analyst
3 days ago
Toronto, Canada Manulife Full time**The Opportunity** Manulife is looking for a Data and Reporting Analyst to support Operations teams by providing valuable insights through data visualization and analysis tools. You will bring to bear your technical expertise to drive business decisions and improve operational efficiency in a collaborative and inclusive environment. You will improve...
-
Market Analyst and Reporting Specialist
5 days ago
Toronto, Canada AccertaClaim Servicorp Inc. Full time**WHO IS ACCERTA** Accerta is a B Corp certified social enterprise enabling healthcare equality for all. As a social enterprise, we manage dental, vision, drug, and healthcare benefits programs exclusively for Canada's government and social services agencies. Our targeted experience and innovative technology provide cost savings, reliable service, process...
-
Associate Data and Reporting Analyst
1 week ago
Toronto, Canada Manulife Full time**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....
-
Manager, P2p Enablement
1 day ago
Toronto, Canada Scotiabank Full timeRequisition ID: 148182 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Reporting to the Senior Manager Procurement to Pay (P2P) & Enablement, the Manager leads and oversees a team under Procurement Strategies and Capabilities in Canada ensuring business strategies, plans and initiatives are executed /...
-
Reporting Analyst
7 months ago
Toronto, Canada Questrade Financial Group Full timeQuestrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...
-
PMO Reporting Analyst, Scotiabank
6 months ago
Toronto, Canada Scotiabank Full timeRequisition ID: 183451 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are committed to investing in our employees and helping you continue your career at Scotiabank. A career within CTO PMO Portfolio Management Office (PMO) in Toronto, Ontario Canada, will provide you with the opportunity to...
-
Reporting Analyst Lead
3 days ago
Toronto, Canada Denodo Technologies Full timeCompany Description Denodo is looking for a smart, highly motivated, detail-oriented and data-driven team player to join our North America marketing team. Reporting to the Director of Marketing in North America, this individual will own and drive a plan to accelerate and scale the growth of our business through the online marketplaces with our top cloud...
-
Manager, BI Enablement
6 months ago
Toronto, Canada Canada Goose Inc. Full time**Company Description** Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to...
-
HR Reporting Analyst
3 days ago
Toronto, Canada Brookfield Asset Management Full timelocations- Toronto, Ontario- Chicago, Illinois- time type- Full time- posted on- Posted 10 Days Ago- job requisition id- R2026484- Location Brookfield Place - 181 Bay Street - Brookfield Culture - Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:...
-
Analyst, Business Enablement
4 months ago
Toronto, Canada S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 10 **The Team**: The Business Enablement (BE) team is a dynamic, impactful team that partners across Ratings to enable the smooth definition, execution and realization of value aligned to strategic goals. This involves optimizing processes & leading initiatives to solve business problems while striving...
-
HR Analyst, Reporting and Analytics
20 hours ago
Greater Toronto Area, Canada AutoTrader.ca Full timeTRADER is currently seeking an **HR Analyst, Reporting and Analytics** to join the TRADER People and Culture team. The HR Analyst will deliver analytical models representing key people metrics. The incumbent’s responsibilities include, but are not limited to: - Running recurring HR reports, while validating & ensuring the data is accurate. Generate and...
-
Analyst, Reporting
1 day ago
Toronto, Canada Ontario Health Full timeAt Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...
-
Reporting Analyst
7 days ago
Toronto, Canada LifeWorks Full timeBuild a meaningful career At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting...