Associate Data and Reporting Analyst

3 weeks ago


Toronto, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

Are you up for the challenge to discover, build, and configure our asset inventory database globally? We are looking for an experienced and highly motivated ServiceNOW Data and Reporting Analyst to join Manulife’s Enterprise Service Management (ESM) team in IT Asset and Configuration Management. This role is key to our digital transformation, including maturing and evolving the processes that manage our IT assets.

As the Data and Reporting Analyst, you will be responsible for creating management dashboards, report on KPIs and metrics, and answer key questions to help increase completeness, correctness, and compliance of our Configuration Management Database

If you are passionate, persistent and detail oriented with an ability to clearly articulate an objective view of the IT asset inventory, associated risks, and opportunities to enable business decision making, this is the opportunity for you

**Responsibilities**
- Develop and prepare dashboards and reports for multiple business areas
- Provide the latest data to engage in fact-based discussions with management
- Provide real-time visibility into data and predictive forecasts for enhanced decision-making
- Define, refine, and review IT key performance indicators (KPIs), SLAs and metrics, including targets
- Mentor and train users to run queries in ServiceNow reporting
- Support modifications to existing reports (refresh, maintenance, role level permissions, additional functionality)
- Identify process gaps and opportunities to standardize and improve processes
- Employ strong communication skills to interact with client stakeholders to understand business requirements as well as technical stakeholders to understand data sources and constraints
- Develop analytical frameworks and roadmaps to provide actionable recommendations for front-end reporting to various teams and departments

**Skills and Qualifications**
- Minimum of three (3) years in ServiceNOW Reporting is a MUST
- Minimum of three (3) years knowledge of reporting platforms and/or analytic tools (Tableau, Performance Analytics, Power BI, SQL)
- Knowledge of basic development in ServiceNow for ITSM, ITOM
- Strong analytical skills to evaluate overall platform reporting governance
- ServiceNow system administration certification is preferred (CSA)
- Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer



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