Reporting Analyst

3 weeks ago

Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Integrated Health Solutions

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, our Integrated Health Solutions use innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.

Our employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

Summary:
The Reporting Analyst is responsible for preparing and ensuring the accuracy of data, reports, and metrics provided to internal and external clients, senior leadership and appropriate stakeholders as required.

**Responsibilities**:

- Produce reports to Customer Success Management for external customers and senior leadership as needed
- Translate data into meaningful and measurable metrics for leadership and Customer Success teams
- Communicate data driven insights
- Identify trends and opportunities for improvement
- Perform ad-hoc analysis and support special projects as needed, including but not limited to research projects
- Data mine, document, test and debug reporting and analysis using standard tools, including but not limited to Microsoft Office Suite, SQL, SSRS
- Respond to all data inquiries and questions as they pertain to business outcomes by navigating through multiple data systems and multiple operational teams
- Understand the business functions and their needs for information
- Generate various monthly and quarterly analyses and reporting
- Demonstrate strong skills in understanding, manipulating, and analyzing data; and help facilitate data driven decision-making
- Demonstrate strong spreadsheet skillset including advanced Excel proficiency and Power BI
- Prepare and provide required reports and/or graphs for tracking, trending and other reporting requirements
- Business Analysis:

- Liaise with various business units, technology teams and support teams identify requirements, best practices, interdependencies and opportunities for improvements as well as technical solutions
- Convert data into tangible information and business reports for stakeholders; including identifying trends, risks, cost and revenue drivers to facilitate decision making
- Identify opportunities for organizational process or program improvements
- Successfully and efficiently engage in multiple business analysis initiatives simultaneously
- Work independently with users to define concepts, or under direction of project managers as required

Succeeding in the Reporting Analyst role will require the following core qualifications and skills:

- Related post-secondary education (University degree or College diploma)
- 1+ year of prior related experience in a corporate environment
- Highly effective written and verbal communication skills
- Knowledge of statistical concepts and trending analysis
- Exceptional analytical, conceptual, and problem-solving abilities
- Ability to act as a dedicated and flexible team player with a high energy level and solid organizational skills
- Outstanding attention to detail, and the ability to uphold high quality control standards
- Ability to work through complex issues in order to meet deadlines for deliverables
- Ability to demonstrate a sense of urgency, resourcefulness, responsibility and accountability
- Excellent multi-tasking skills, including the ability to prioritize and execute tasks in a high-pressure environment
- Demonstrated experience working in a team-oriented, collaborative environment
- Fluent bilingual communication skills in English and French highly preferred

LI-JD2

LI-Remote

Where permitted by law, LifeWorks employees must be

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