Manager, Sales Operations

8 months ago

Mississauga, Canada Mattamy Homes Full time

**Location**:
Mississauga, Ontario - Hybrid (3 days/week in office)**Company**:
Mattamy Homes Canada

**Department**:
Sales, Greater Toronto Lowrise Division (GTL)

**Employment Type**:
Full-Time

**Reports to**:
Director, Sales & Marketing

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting - and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

**What we offer**

This is an exciting opportunity for an individual to join our growing sales team. This role will be responsible to manage sales operations through providing ongoing support, development and training to the sales team to ensure sales targets and excellent customer service is provide to both prospective and existing homeowners.

**What you’ll do**
- Represent the Mattamy brand to all prospective and existing homebuyers.
- Play an essential sales leadership role to establish a sense and clear vision to meet sales targets and ensure high customer satisfaction.
- Work in conjunction with Onsite Sales Managers and Sales Consultants to;
- Coach, mentor and train the sales team on ways to improve their sales performance, improve customer satisfaction and achieve target sales goals and AVID survey results.
- Provide leadership to the Sales Centre administrators and leads, ensuring consistency of administrative processes (including timely reporting) and sales excellence standards.
- Assist in the management of our CRM.
- Manage SPEC Home listing and tracking process.
- Sales Release Management.
- Maintain accurate records of all pricing, sales, and activity reports.
- Maintain up to date competitor analysis with assistance from Sales Coordinators.
- Answer and handle responses to inquiries from various individuals within the company as well as from the public including the communication of policies and resolution of complaints.
- Handle escalated homeowner questions and concerns regarding the sales process.
- Work with Vice President, and Directors to strategize new releases with and price and lot premium strategy suggestions.
- Provide sales office set up support (IT, staffing, release management, etc.)
- Oversee the management of onsite Sales Staff onboarding and scheduling.
- Attend and assist at all sales launches.
- Support Director, Sales with monthly sales meetings.
- Work between the various sales offices, Mississauga head office and have regular touch points with other residential builders. Some weekend work may be required.

**What **y**ou **b**ring**
- University degree in Business or Marketing preferred.
- Minimum 5 years of experience in Sales Operations role, with a progression towards a managerial role.
- Ability to understand and explain floor plans, site plans, land/lot dimensions, knowledge of home construction and legal agreements of purchase and sale.
- Excellent organizational skills with ability to recognize and meet deadlines in a fast-paced work environment
- Exceptional communication skills with the ability to convey messages through various channels.
- Ability to coordinate several simultaneous work tasks while maintaining a positive attitude and flexible work style.
- Willingness to learn and grow professionally.
- Ability to establish credibility, trust and build relationships with people at all levels of the organization.
- Demonstrated interest and passion for real estate in general and residential development

**Bonus points**
- Experience working in New Home Sales

**Who we are**

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

**B**e** yourself. We want it that way.**

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free c

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