Transport and Customer Service Coordinator

3 weeks ago


SaintLaurent, Canada Nature's Touch Frozen Foods Full time

**Location**:Ville Saint-Laurent

**Work hours**:From Saturday to Monday
(3 days, full time: 12h shift from 6am to 6pm)

**Responsibilities**
- Receive demands and orders from customers and ensure the completion.
- Validate order qty vs inventory and communicate shorts with substitution suggestions when needed.
- Enter sales orders in the ERP, inputting all the relevant data.
- Ensure that ship date and delivery date for all orders are always updated in the ERP.
- Follow up on pickup and delivery accuracy with transport partners for orders under your control
- Fill out the relevant documentation to process the orders.
- Communicate with customers regarding changes to orders or delivery dates.
- Ensure that trucks are filled to the maximum capacity before delivery and verify that the total weight don’t go over the limit.
- Investigate any discrepancy or issues with quantity, pricing, shipments by contacting customers or internal resources.
- Provide monthly reports on fill rate and transportation spend, cost / cases shipped.

**Skills & Qualifications**
- Secondary 5 or equivalent, AEC or DEC in Logistics/Transport (an asset).
- Proven experience in a similar role.
- Strong communication skills in English and French (written & verbal).
- Proficient use of computers and various software (MS Office, Just Foods)
- Attention to detail and ability to manage several projects at once.
- Ability to meet deadlines and demonstrate a sense of urgency.
- Available weekends.

**Salary**: From $19.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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