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Business Continuity Manager

4 months ago

Waterloo, Canada Definity Full time

Job ID : 6570
Category : Corporate Actuarial & Risk
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

The incumbent will report to the Director, Operational Risk Management, Business Continuity Planning and Crisis Management. The Manager, Business Continuity Program, Enterprise Risk Management is an integral role in the development and implementation of the Enterprise Business Continuity Management program. The Manager, will ensure a consistent and robust approach to business continuity planning, and provide guidance and expertise to assist business units towards achieving their targeted levels of continuity planning and recovery objectives.

**This is a Temporary Contract role for 6 months.**

**Specific Responsibilities**:

- Assist in the development and execution of the Enterprise Business Continuity Management program to support the annual BCM strategic objectives.
- Leverage industry best practices in developing, and maintaining tools and templates to support Business Impact Analysis, Risk Assessments, Business Continuity, Disaster Recovery, Incident Management, Emergency Response and Pandemic plans.
- Partner with business areas to review and update their Business Impact Analysis, Risk Assessments and related BCM documentation. Ensure core processes, criticality, interdependencies and resource requirements are identified, with realistic recovery time objectives.
- Work with key organizational resource providers to develop continuity strategies and BCPs to recover essential business functions in the required timeframes. Monitor and report on resiliency capabilities.
- Guide business areas and branches to develop and maintain Business Continuity Plans to ensure the continuity of critical processes.
- Ensure annual updates to the Business Continuity, Crisis Management and Emergency Response Plans.
- Develop and participate in the planning and facilitation of BCP exercises and Disaster Recovery tests ensuring enhancements are reapplied to BCM program
- Develop and deliver the annual BCM awareness campaign.
- Keep abreast of relevant laws and regulations, industry best practices and promote such practices.
- Support the enterprise incident response process. As required, support / lead incident response teams during major incidents. Conduct post incident reviews and develop incident response play books as required.
- Assist in support of the technical design and maintenance of the BCP repository.
- Oversee the development of reports to measure BCM lifecycle progress and business unit preparedness.
- Oversee the monitoring of potential threats (weather, political situations, unrest, health, etc.) and provide escalation when necessary.

**Qualifications**:

- Professional certification in BCP (CBCP, MBCI or ABCP) required
- University degree or College Diploma in related discipline
- 6+ years of experience in Business Continuity and Disaster Recovery Planning
- 2+ years of experience with insurance / financial institutions preferred
- Strong leadership skills. Proven ability to build relationships, engage and influence others.
- Excellent oral and written communication skills including presentation, negotiation and facilitation skills
- Experience working with all levels within the organization
- Achievement oriented with proven project management skills, and a track record of driving positive change.
- Well organized and can juggle multiple priorities
- Strong knowledge of the Microsoft software suite (Word, Excel, PowerPoint, MS-Project).
- As required, provide on-call support for any emergency which may require activation of any or all parts of the BCP.

LI-JG1

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP con