Project Coordinator

2 months ago


Oakville, Canada SM Cyclo of Canada, Ltd. Full time

**Essential Functions (other duties may be assigned)**:

- Answer incoming telephone calls, respond to customer GB & GM aftermarket inquiries.
- Issue return numbers and appropriate return information to customers.
- Build an in-depth understanding of GM & GB products of how they operate and build an understanding of various failure modes.
- Provide repair reports and estimates to customers.
- Enter orders into computer system.
- When required, communicate with other technical team members and engineers to provide failure analysis to customers.
- Schedule activities for Repair Inspector for GM & GB products.
- Verify orders upon receipt for accuracy & completeness.
- Set and confirm shipping schedule for order and monitor order progress to ensure shipping date is maintained.
- Liaise as necessary with Sumitomo Factories, Technical Support, Engineering, Production Control and Shop to fulfill order commitments and ensure deadlines are met.
- Communicate with outside sales staff and customers as necessary throughout the order process.
- Provide any required documentation for the order (progress reports, quality docs, shipping docs, etc).
- Able to adapt to a broad level of duties and responsibilities.

**Minimum Qualifications**:

- College Diploma in Mechanical Engineering or Operations Management is preferred.
- Five (5) to Ten (10) years of customer service or administrative experience with a power transmission distributor or other power transmission manufacturer
- Experience with data entry and Microsoft Office.
- Must be able to work in a fast-paced environment, multitask and project manage orders.

We offer a very generous benefit package consisting of:

- 100% company paid comprehensive benefits including health & dental, life insurance, disability insurance, and an employee assistance program.
- Company pension
- RRSP match
- Complimentary access to a licensed financial planner
- On-site parking
- Paid time off
- Get your birthday off with pay
- Tuition reimbursement
- Company events
- Top wages based on experience
- Annual performance bonus
- 8-hour day shift, Monday to Friday

PLUS: A spacious working environment with great Company culture, summer BBQs and other exciting employee events during the year.

**Other Accommodations**:
Upon request, Sumitomo Drive Technologies will provide reasonable accommodation to persons with disabilities throughout the hiring and employment process. It is the policy of Sumitomo Drive Technologies to recruit the most qualified individual for every opportunity in an efficient, professional and nondiscriminatory manner. Sumitomo focuses on recruiting, employing, and advancing members in diverse groups in an ever-changing market.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- project management: 1 year (preferred)

Work Location: One location


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