Front Desk Manager

6 months ago

Winnipeg, Canada Home First Winnipeg Inc. Full time

**Front Desk Coordinator - Home First Winnipeg Inc.**

Home First Winnipeg is a non-profit organization that provides housing, meals and support services to individuals who have experienced chronic homelessness. We believe in a housing first approach that is, regardless of the challenges that people may face with addiction, mental health or other issues, each of us deserves a safe home.

Home First welcomes and respects tenants and employees of all backgrounds regardless of ancestry, race, nationality, ethnicity, religion, age, marital or family status, gender identity, sexual orientation and physical or mental disability.
- We Acknowledge that we are on Treaty 1 Territory, the ancestral lands of the Anishinaabeg, Cree, Oji-_
- Cree, Dakota, and Dene Peoples, and on the National Homeland of the Red River Métis. We respect _
- Indigenous peoples’ history on this land and are committed to reconciliation and collaboration._

**Position Summary**:
This position will require the individual to coordinate daily operations and staff for a 47 unit supported living apartment complex.

All positions at Home First Winnipeg require respect for and knowledge in working with vulnerable people who face various barriers, such as struggles with addictions and mental health, and who may come from racially and ethnically diverse backgrounds. The individual will have an understanding of trauma-informed care responses, possess strong skills in crisis intervention, and conflict resolution and be able to have sound problem solving and decision-making skills under pressure.

The Front Desk Coordinator will participate as part of the Senior Staff team and have input in departmental planning, including developing and maintaining a safe and welcoming environment for all tenants, staff, and visitors.

**Duties & Responsibilities**:

- Maintain an organized and welcoming front desk, office and common spaces, ensuring safety and cleanliness of equipment, furniture, work areas.
- Manage, train and supervise Front Desk staff. Ensuring clear communication to employees and documenting any HR related situations
- Attend to Front Desk from 6:45am to 3:15pm.
- Some after hours On Call.
- Perform administrative duties related to staff and tenants, including scheduling of Front Desk Staff.
- Supervision of policies, objectives and mission
- Perform weekly/monthly tasks related to operation of the building
- Daily walkabouts and safety checks in and around the building and grounds
- Perform scheduled residential checks with the Executive Director
- Respond to and solve minor tenant requests or complaints and document them
- Ensure confidentiality and protection of all employee and tenant information.
- Other duties as assigned by the Executive Director

**Qualifications**:

- Satisfactory Criminal Record Check, including Vulnerable Sector Check, and clear Adult Abuse
Registry Check.
- Leadership and team-building skills
- Strong organization, time management, and multi-tasking abilities
- Ability to work productively within a team setting and also independently
- Ability to work with limited direct day-to-day supervision
- Strong administrative skills
- Clear written and oral communication skills
- Ability to be proactive in challenging situations
- Computer skills

**Job Type**:
Full-time - Days - Weekends - Some On Call required
Salary - $17-$20
Benefits Plan incl. Dental, Vision and Life
- Home First Winnipeg Inc is an equal opportunity employer; and as such women; First Nation, Métis, and _
- Inuit peoples; persons with disabilities; members of the 2SLGBTQ+ community, and visible minorities are encouraged to apply._

**Salary**: $17.00-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

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