Specialist, Admissions

5 months ago

Toronto, Canada NPower Canada Full time

**About NPower Canada**

NPower Canada is a charitable organization that launches underserved young adults into meaningful and sustainable digital careers. The program provides participants with free in-demand digital and professional skills training, and connects them to new and rewarding career opportunities with some of Canada’s largest employers.

Through consultation with a wide range of employers, NPower Canada’s comprehensive curriculum ensures participants are equipped with the in-demand technical and professional skills most sought after by industry.

NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready young talent with in-demand digital skills who are primed to succeed in the workplace. Graduates receive ongoing support and coaching to ensure continued success in their careers.

**Position Summary**

The Admissions Specialist will be responsible for ensuring that applicants for both the Alumni and Core Programs are pre-screened appropriately for eligibility and suitability while providing exceptional service to applicants at each stage of the admissions process, and ensuring all applicant data is input and recorded accurately. This role may also involve conducting one-on-one interviews while supporting the admissions team as needed.

**Who you are**
- 2-3+ years of experience in high-volume youth/customer service roles, preferably in human services or educational settings.
- Ability to conduct face to face interviews with underserved individuals
- Exceptional youth/customer service skills, demonstrating empathy, active listening and a solution-focused approach to all communications.
- Post-secondary education in Human Services, Research, Business Administration or related fields preferred.
- Able to work in a fast-paced environment while maintaining a high quality of work.
- Exceptional de-escalation and issue resolution skills.
- Highly organized and detail-oriented.
- Driven and results-focused.

**Accountabilities & Deliverables**

**Applicant Communication and Support**
- Refer unqualified applicants in a diplomatic and sensitive manner to specific referral partner organizations while tracking service coordination data.
- Ensure that eligible and suitable applicants are provided with their next steps in a timely manner.
- Maintain positive relations with program delivery teams in order to ensure smooth participant transitions from admissions to the full programs
- Escalate complex service issues to management as needed; keep management apprised of any challenging communications with applicants.

**Team Collaboration**
- Participate and engage in daily, weekly, and monthly team touchpoints sharing updates of work
- Stay informed about Admissions targets by consulting with relevant reports and dashboards, and support the team in maintaining all Alumni reports and Dashboards.
- Collaborate with Team Lead and Admissions Manager to support the ongoing and evolving needs of the admissions team as requested, and on a cohort-based basis
- Work with program teams to continuously improve and quicken the follow-up process.
- Support management team to effectively resolve issues and respond to sensitive inquiries and concerns from applicants and their families.

**Our Ongoing Commitment to Employee Health**

**NPower Canada is an Equal Opportunity Employer**

**Work remotely**:Temporarily due to COVID-19

*** Please note that this role is currently remote (work from home). Later this year, we may require in-office work part of the week, as well as in-person interactions with other staff and program participants. Our in-person work will require staff to be fully vaccinated to attend the physical workplace

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