Clerical Assistant

9 months ago

Toronto, Canada St. Michael's Hospital Full time

The Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for a patient care unit. The individual will rotate through the various clinics within the Outpatient Mobility portfolio as well as the booking desk for the Martin Centre and Fracture Clinic.

**DUTIES & RESPONSIBILITIES**:

- Providing administrative and secretarial support to the Clinic areas patient care team
- Scheduling patient procedures as well as outpatient follow-ups using state-of-the-art computer software
- Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues
- Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation
- Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action
- Transcribing and processing physician orders in a timely and efficient manner
- Scheduling appointments

**QUALIFICATIONS**:

- Graduate of a recognized Office Administration program or equivalent
- Medical Terminology certificate required
- Software Applications; Microsoft Office, Word, Excel, PowerPoint, Outlook, ADT, Soarian scheduling
- Excellent interpersonal and communication skills
- Good judgment and discretion
- Ability to work well under pressure
- Highly organized and efficient time manager
- Excellent problem solving abilities
- Flexibility in rotating job assignments
- Excellent attendance and punctuality record

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