Clerical Assistant in Patient Orthopaedics

7 months ago

Toronto, Canada St Michael's hospital Full time

**Clerical Assistant In Patient Orthopaedics (Job ID**: 3958)

The primary role of the Clerical Assistant in the In-Patient Area is to provide administrative and clerical support to the daily operations of the unit. The scope of this position requires proficient skills related to customer service, communication and computer technology. The Clerical Assistant interacts with internal and external health care providers, staff, patients, families, and administration to provide fair, timely and equitable patient access to services.

RESPONSIBILITIES

Provide a broad range of secretarial and clerical support to the daily operations of a specific department
Provide excellent customer service
- first contact by phone, in person and electronically for patients, staff and visitors; answers and forwards messages, facilitates pages to physicians/consult service providers, manages flow of patients/clients/visitors in a customer focused manner
Coordinate timing and record keeping relating to patient admission, discharges, transfers and tests, maintaining patient charts (e.g., standardized packages, thinning, team labels, names, file old charts upon discharge)
Arrange and coordinate appointments and meetings as necessary e.g., arranges for follow-up outpatient appointments at discharge
Collaborate with patient care team (physicians, nurses, clinical assistants, health disciplines, USWs) to support patient care flow, family visiting or other unit/department coordination processes
Manages requests in a timely manner, based on priority
Organize transfers, services and equipment for the unit e.g., ambulance transfers, porter, requests for maintenance of unit supplies and equipment and keep log of equipment sent out e.g., to Engineering, coordinate with consult services and portable diagnostics
Review, order and/or pick up supplies and equipment and maintain inventory, with oversight from CLM or designate
Update hospital bed management system and unit patient boards
Updates infection control patient status and related signage

QUALIFICATIONS

Graduate of a recognized Office Administration program or equivalent
Requires a Medical Terminology Certificate
Current clinical experience preferred
Communicate clearly and fluently in English.
Excellent interpersonal and communication skills
Good judgment and discretion
Work well under pressure
Highly organized and efficient time manager
Problem solver
Must be able to prioritize and multitask
Presents a calm and pleasant demeanor at times, uses good judgement and discretion, and works well under pressure
Flexibility in rotating job assignments
Able to prioritize and multitask
Excellent attendance record

In this position, if this department offers day, evening, night, weekend and/or statutory holiday shifts, you may be required to work these shifts on a rotational basis as per the specific needs of the department.

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