Bilingual Customer Service Supervisor

2 weeks ago


North York, Canada Bilingual Source Full time

Job Opportunity: Bilingual Customer Service Supervisor


Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. This is a unique opportunity to build and shape a high-performing team while gaining valuable leadership experience in a supportive environment that values growth, development, and continuous learning.


Why This Role?

  • Growth Potential: Our client offers significant opportunities for advancement, with access to training programs, skill-building workshops, and certifications to support your career progression.
  • Comprehensive Benefits & Competitive Salary: Enjoy a robust benefits package to support your well-being and work-life balance.


Key Responsibilities

  • Team Leadership: Oversee the daily operations of a customer service call center, including hiring, training, coaching, and performance management of customer service associates.
  • Customer Experience: Ensure world-class service by developing innovative customer service programs and responding effectively to escalated customer concerns.
  • Collaboration: Work closely with other supervisors and managers to drive synergy and efficiency across departments.
  • Performance Monitoring: Track and analyze service statistics, implementing best practices to ensure the team meets or exceeds key performance indicators.


Qualifications

  • Experience: Minimum of 1-2 years in a supervisory role within a customer service call center or order management environment.
  • Skills: Exceptional communication and problem-solving skills, with advanced proficiency in Microsoft Office.
  • Leadership: Ability to motivate, coach, and develop team members, fostering a customer-centric culture.
  • Bilingual French/English: This role highly values bilingual proficiency, providing an edge in supporting diverse customer needs.


If you're ready to take the next step in your career and be part of a team that champions customer success, we invite you to apply for this exciting opportunity



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