Tier 1 Support

3 months ago


North York, Canada Green Planet Bio-Fuels Full time

**Job Overview**
We are seeking a motivated and friendly Bilingual Tier 1 Support Specialist to provide excellent customer service in both English and French. You will be the first point of contact for our clients, assisting them with their inquiries and ensuring a seamless experience.

**Duties**
- Enter new accounts into our system accurately and efficiently.
- Assist customers with inquiries and provide solutions in both English and French.
- Maintain detailed records of customer interactions.
- Collaborate with other team members to resolve issues promptly.

**Qualifications**
- Bilingual proficiency in English and French (written and spoken).
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Previous customer service experience is a plus.

**What We Offer**:

- Opportunities for growth and development.
- A supportive and collaborative work environment.
- The chance to make a difference in the community and the environment.

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- North York, ON M3J 2Z1: reliably commute or plan to relocate before starting work (required)

**Language**:

- French (required)

Work Location: In person



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