French Bilingual/account Supervisor
2 months ago
At JPMorganChase you will have the chance to be part of an amazing development journey while contributing to support our customers needs.
Are you passionate about leading teams that are working with clients and solving problems for them? This is the role for you. As a Merchant Payments Solution Center Team Leader, you will be responsible for providing leadership assistance for our call center teams This role is responsible for providing real-time support to our frontline specialists for any assistance needed to service our merchants on payment processing, technical issues or general inquiries. In addition, this role partners and collaborates with the leadership team in executing various projects and initiatives to improve overall service to merchants, stakeholders, and our employees. The role will also provide immediate feedback to frontline specialists for any performance-related opportunities.
**Responsibilities**:
Monitor queues, specialist adherence, and share service level updates
Assist with system access tickets
Follow outage procedures during on and off hours
Provide assistance to Help Desk and Tech Support with incoming calls when call volume requires it and complete case review if needed from client follow-ups
Conduct outbound call backs to merchants who have given negative survey feedback
Handle special projects and tasks as assigned by management
**Required qualifications, capabilities and skills**:
Able to navigate multiple technologies while staying engaged with our merchants
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Possess strong customer focus with the ability to have detailed conversations with our merchants
Document customer account activities thoroughly and concisely
Demonstrate personal excellence including punctuality, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Effectively prioritize work to ensure efficiency
Abide by all applicable regulatory and department practices and procedures
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
Bilingual English/French
Preferred qualifications, capabilities and skills
Payments industry experience servicing merchants or relevant customer support experience, either by phone or in person
Proficiency with data tools (excel, database), data visualization tools (PowerPoint, Tableau)
Work Schedule
Must be willing to work in the office minimum of three days per week
Must be willing to work during our operating hours, which includes bank holidays as required
-
Account Manager
6 months ago
Toronto, Canada myBlueprint Full timeJoin us on our mission to engage every student in their journey from education to career._ **About myBlueprint** Come grow your career with us! **About the Opportunity** myBlueprint is known for our outstanding Customer Success Team, with a reputation for going above and beyond to provide best-in-class support throughout the entire customer lifecycle. We...
-
Case Coordinator
6 months ago
Toronto, Canada CB Canada Full timeCase Coordinator - Bilingual English/French On behalf of our client in the Banking Sector, PROCOM is looking for a Case Coordinator - Bilingual English/French. Case Coordinator - Bilingual English/French – Job Description The primary purpose of the Case Coordinator role is to provide proactive case management, respond to case specific inquiries and...
-
Bilingual Assistant Customer Accounts Associate
6 months ago
Toronto, Canada Toyota Full timeJob Description Bilingual Assistant Customer Accounts Associate, Collections - 12 month contract About Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a...
-
Bilingual French Account Advisor
6 months ago
Toronto, Canada Global Payments Canada Full timeLooking for a new challenge and want to join a Fortune 500 company focused on technology and innovation? Are you interested in starting or pursuing a career in sales? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a team of established sales professionals and leaders...
-
Bilingual French Account Advisor
6 months ago
Toronto, Canada Global Payments (Beamery) Full time**Description**: Looking for a new challenge and want to join a Fortune 500 company focused on technology and innovation? Are you interested in starting or pursuing a career in sales? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a team of established sales...
-
Toronto, Canada Teamrecruiter.com Inc Full timeOne of our major banking clients is looking for a Bilingual (French) Client Accounts Admin- Banking exp. is a MUST - Hybrid Length: 6 months contract with the possibility of extension Location: Toronto, ON- Hybrid (2 days/week onsite- expected to come in additional days if the business requires) Working Hours: 9am - 5pm EST (may vary at certain times...
-
Bilingual (English/french) Sales Onboarding
5 months ago
Toronto, Canada Questrade Financial Group Full timeQuestrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...
-
Bilingual IT Support
6 months ago
Toronto, Canada Hobart Canada Full time**Bilingual IT Support** **(Bilingual - English/French)** **Company Information** Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems....
-
Bilingual Accounts Receivable Associate
6 months ago
Toronto, Canada demant Full time**Job Summary**: Demant Canada Ltd is recruiting an Bilingual Accounts Receivable Associates in our North York Office. Reporting to the Finance Operations Manager, this position will perform a variety of accounting functions with their primary focus on Collections. **Responsibilities**: - Regular contact with customers regarding outstanding accounts to...
-
Bilingual Accounts Receivable Associate
5 months ago
Toronto, Canada demant Full time**Job Summary**: Demant Canada Ltd is recruiting an Bilingual Accounts Receivable Associates in our North York Office. Reporting to the Finance Operations Manager, this position will perform a variety of accounting functions with their primary focus on Collections. **Responsibilities**: - Regular contact with customers regarding outstanding accounts to...
-
Bilingual/french-practice Success Manager
6 months ago
Toronto, Canada Sage Full timeAs our Bilingual Practice Success Manager, you are responsible for developing and growing business with bookkeeping and accounting practices by positioning Sage for Accountants. Every day, you will work with our existing and new bookkeeping and accounting firm clients to position multiple Sage products from GoProposal to Futrli. You will conduct discoveries...
-
Call Center Agent
1 month ago
Toronto, Canada SmartStop Self Storage Full time**_Think Outside the Box!_** A company that embraces CHANGE while enhancing EVERYONE’S journey. Bilingual Position Starting at $18.00 - $19.00/hour depending on experience + Bonus **Call Center Agent Job Summary - Bilingual in both French Canadian and English** The SmartStop Call Center Agents receive inbound sales calls from customers and assist them...
-
French Bilingual First Party Collection Officer
6 months ago
Toronto, Canada SinglePoint Group International Full timeWe are currently experiencing rapid growth and development. Our organization is looking for **enthusiastic**, **career-minded individuals** to be part of our recovery team. Your role as a** French Bilingual **First Party Collection Officer **is to contact and secure payment arrangements from delinquent accounts, as well as a close follow-up to complete the...
-
SLCSI Bilingual Account Opening Branch Manager
6 months ago
Toronto, Canada Sun Life Full timeJob Description : The Manager, Account Opening Management role contributes to the overall Account Opening and Maintenance activities on behalf of the Sun Life Canada Securities Inc. (SLCSI) business. We are looking for a highly motivated candidate who can build solid relationships, has a passion for providing high quality customer service, delivers...
-
Bilingual (English/french) HR Coordinator
6 months ago
Toronto, Canada YM Inc. Full timeYM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 700 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Forever 21, Urban Kids, Suzy...
-
Bilingual Assistance Coordinator
6 months ago
Toronto, Canada Trident Global Assistance Inc. Full time**Job Brief** *We are currently only seeking applicants who reside in Toronto and GTA* We are looking for a bilingual customer-oriented service representative. You will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. **Responsibilities** - Identify and...
-
Bilingual Account Manager
6 months ago
Toronto, Canada Givex Full timeWe are seeking a highly motivated, goal-oriented individual for the position of Bilingual Account Manager. This individual will work with Givex senior management to build and define strategies to up sell existing clients, to share knowledge of new product offerings to add to their program with Givex. This is an exciting time at Givex since you will be...
-
French Bilingual Tech Support
2 weeks ago
Toronto, Canada ARISOFT INC. Full time**French Bilingual Tech Support** **Location: Toronto/Mississauga (Hybrid)** 1. Desktop, Laptop related troubleshooting 2. Asset management 3. Application Troubleshooting - Deployment of PC/Laptop and other end user devices - Correctly manage tickets in the ITSM tool following appropriate procedural documentation - Perform technical diagnosis and repair of...
-
Bilingual (French and English) Csr
6 months ago
Toronto, Canada Cloverdale Mall Full time**Bilingual (French and English) CSR**: Please note that this is a privately owned small business, so this is NOT a government position. As well, there are no benefits. Please indicate your keyboarding speed. Please do not respond to this job post if you do not live in Etobicoke or Mississauga near the Etobicoke/Mississauga border, and if you aren’t...
-
Bilingual Client Services Specialist
4 months ago
Toronto, Canada Questrade Financial Group Full timeBilingual Client Services Specialist (French/English) Toronto, ON, Canada Req #1059 Monday, August 19, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward,...