Bilingual (French) Customer Experience Specialist

3 weeks ago

Toronto, Canada Manion Wilkins & Associates Full time

**ABOUT US**

We’re Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services. Providing solutions to streamline the administration of an organization’s pensions and health benefits, we know how to deliver the highest value. Manion leads the way in web-based plan access and administration, making it possible for Canadians to live healthy lives.

**YOUR ROLE**

**WHAT TO EXPECT**

**YOUR IMPACT**
- You understand the importance of delivering a positive customer experience being a advocate for you customer you are a multi-tasker who also manages your workload effectively.
- You are resilient You can move forward after a challenging customer interaction and maintain a professional and engaged environment.
- You are a positive role model who supports the needs of the business in the presence of your peers, and our clients.
- You contribute to solutions and add to the team functions.
- You provide elevated support for all client inquiries.

**THIS IS YOU**
- You are an excellent communicator, in a corporate setting.
- You are bilingual French speaking (written and verbal communication)
- You are a strong listener and a team player.
- You work to understand the customer's problem and can provide an appropriate resolution as needed.
- You are tech savvy and can use the designated software at an advanced level.

**THIS IS NICE**
- You have 1+ years' experience in a customer facing role. Great if you come from a call center/customer service background.
- You have Post-Secondary Education
- You have participated in an employee group benefits plan as a plan member at a prior employer

**WHAT YOU'LL GET**
- You will get a consistent schedule, between core department hours.
- Comfortable compensation
- Flexible office arrangements
- Free onsite parking
- Wellness & Fitness programs
- Registered pension plan, and Group RRSP and TFSA
- Flexible Group benefits (we ARE good at this)
- Opportunities for career development

**YOUR COMPENSATION**

At the time of this posting, the estimated pay range for this position is $45,000-$48,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

**WHY YOU WILL LOVE WORKING FOR MANION**

We have a very strong family-oriented culture. Our work is meaningful, connecting people to healthier lives. The biggest reason we love coming to work is that we love working together. That’s why finding the right fit is so important to us.

This is a fun, vibrant community to work in every day. We know each other by name, our social and wellness committees help us celebrate achievements, mark life events, and facilitate activities on a regular basis.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.

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