Bilingual Assistance Coordinator

5 months ago


Toronto, Canada Trident Global Assistance Inc. Full time

**Job Brief**

*We are currently only seeking applicants who reside in Toronto and GTA*

We are looking for a bilingual customer-oriented service representative.

You will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

**Responsibilities**
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Data entry

**Requirements**:

- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must be bilingual (French and English)

**Job Types**: Permanent, Full-time

**Salary**: $35,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekends as needed

**Experience**:

- customer service: 2 years (required)

**Language**:

- and write fluently in French (required)

Work Location: Hybrid remote in Toronto, ON M9B 6J8



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