Clinical Operations Manager

1 month ago

Ottawa, Canada IHealthOX Full time

Ihealthox ABA Services is currently seeking a qualified Clinical Operations Manager to help guide the clinic and administratively directly impact the lives of our families with children on the Autism spectrum. This is a fulfilling position where you can expand your knowledge of ABA and clinical administration and provide managerial expertise with full-time hours.

POSITION OVERVIEW

This position reports directly to the Director of client services; in collaboration with the Clinical Director, the Operations Manager provides administrative support and guidance and manages the day-to-day operations of the assigned clinic. This position works directly with the Director of client services as the righthand to ensure the smooth functions of the clinic as a whole, providing all administrative support and management needed daily.

Responsibilities include, but are not limited to:

- Scheduling Registered Behavior Technicians (RBTs) and clients daily and managing a robust, dynamic schedule. This requires elevated critical thinking abilities as the schedule changes daily based on staff’s availability, caseload and client availability, which can change the day of.
- We provide administrative guidance and support to families during the intake & onboarding process, including providing information on our available services, collecting and appropriately storing necessary documents, and scheduling appointments as needed.
- Maintaining daily availability and staffing needs, projecting for new hires and overseeing employee time off requests as daily availability allows.
- Managing staffing needs, including projecting turnover, recruiting, hiring, and onboarding new employees and training, and ensuring competency and credentialing.
- Approving timesheets weekly, cross referencingIhealthox timekeeping system with making any corrections necessary to match the service plan and authorization of services, and staying in contact with the COO to properly adjust items as needed to run payroll. This will include the management of time off request approvals and denials.
- Ensuring staff timesheets are accurate, complete, and submitted before payroll deadlines.
- We are managing time off requests with case assignments.
- Auditing billable appointments every morning promptly, staying in communication with the Director of Billing to allow for daily billing of prior days' services.
- Understanding the data collection software (Central Reach), and mastery of this software is paramount to the success of this position.
- Assuring the clinic abides by privacy guidelines,
- Obtaining knowledge on all insurance companies we work with and the criteria they require for ABA providers to abide by and comply with.
- Understanding applicable insurance company policies.
- Responsible for the cleanliness of the clinic (delegated and directly), organization of the clinic, regular checks on functioning stimuli for clients and requesting replacements as necessary.
- Ensures the clinic is clean, organized, and well-maintained.
- Performing requisition orders for all supplies needed for the clinic to function properly and maintaining inventory checks periodically to satisfy the clinic's requirements.
- Onboarding therapists and screening
- Routinely checking and process mail, scanning all insurance documents to the Director of Insurance and all Accounts Payable to the CFO, scanning all checks to both as well as endorsing and depositing all checks as soon as received.
- Completing various forecasting spreadsheets, trackers and information routinely and as requested by the CEO, CFO or Clinical Director.
- Improving overall administrative function, efficiency and morale throughout the centre. This is achieved by assisting the Clinical Director in everything he/she may need while also effectively managing other staff members throughout the clinic positively and encouragingly. Other duties as assigned.
- Professionalism
- Maintaining and modelling a no-tolerance policy for gossip and negative statements about co-workers. Although venting frustrations is a common practice among co-workers, this must always be followed with a practical solution statement (e.g. "This person never converts her notes on time...let's see what the barriers are and help her eliminate those.").
- Directing issues to the COO or Director to escalate if needed
- Minimizing complaining and negativity by setting a good example for RBs and other employees
- Being solution-minded
- Arriving on-time with necessary materials prepared
- Maintaining appropriate dress, language, and positivity in the work environment
- Communication in a timely manner
Position Requirements
- Associates or bachelor’s in business related field (preferred)
- Experience with children, teens and young adults in clinic setting (preferred)
- Ability to provide managerial support to staff
- Creative and organised
- Strong work ethic
- Knowledge of Applied Behavior Analysis (strongly preferred)
- Experience with Central

  • Clinical Study Associate

    4 weeks ago

    Ottawa, Canada Allphase Clinical Research Inc. Full time

    **Job Title**: Clinical Study Associate **Date**: November, 13, 2023 **Location**: Ottawa, ON, Montreal, QC, Toronto, ON **Remote**: Yes **Business Unit**: Health **Department**: Pharma Clinical Research The Clinical Study Associate (CSA) is an integral part of the study team, responsible for the creation, distribution and quality of clinical trial...

  • Clinical Study Associate

    7 days ago

    Ottawa, Canada Allphase Clinical Research Inc. Full time

    The Clinical Study Associate (CSA) is an integral part of the study team, responsible for the creation, distribution and quality of clinical trial materials, tools and documents. The position supports the Clinical Study Manager and Data Management by tracking and reporting study metrics as well as by performing in-house office administrative activities to...

  • Clinical Research Associate

    4 weeks ago

    Ottawa, Canada Allphase Clinical Research Inc. Full time

    **Job Title**: Clinical Research Associate - Consultant **Date**: August, 23, 2023 **Location**: Ottawa, ON, Montreal, QC **Remote**: Yes **Business Unit**: Health **Department**: CRO Calian is seeking an experienced Clinical Research Associate - Consultant (CRA) for an exciting, part-time opportunity to work within our dynamic team. The Consultant CRA...

  • Operations Manager Aba Clinic

    1 month ago

    Ottawa, Canada IHealthOX Full time

    **Operations manager for ABA clinic** Reports to: Area Operations Manager Job Summary: The Operations Manager will oversee all day-to-day operations of Ihealthox ABA clinics. This position will work closely with the Board Certified Behavior Analysts/ Care coordinators / senior therapists. This position is full-time and primarily comprised of administrative...

  • Manager, Clinical Operations After Hours

    1 month ago

    Ottawa, Canada Queensway Carleton Hospital Full time

    **General Posting Information** **POSITION**: - Manager, Clinical Operations After Hours**DEPARTMENT**: - Patient Services**CONDITIONS**: - Temporary Part-time for approximately twelve (12) months**HOURS**: - Approximately 45.0 Bi-weekly Hours**SHIFTS**: - Days / Evenings / Nights / Weekends- 7.5 hours & 11.25 hours per shift- **WAGE RANGE**: - Scale...

  • Manager, Clinical Operations After Hours

    1 month ago

    Ottawa, Canada Queensway Carleton Hospital Full time

    **General Posting Information** **POSITION**: - Manager, Clinical Operations After Hours**DEPARTMENT**: - Patient Services**CONDITIONS**: - Temporary Part-time (FTE 0.60)for approximately eight (8) months**HOURS**: - Approximately 45.0 Bi-weekly Hours**SHIFTS**: - Days / Evenings / Nights / Weekends- 7.5 hours & 11.25 hours per shift- **WAGE...

  • Clinical Project Manager

    5 days ago

    Ottawa, Ontario, Canada Adecco Canada Full time

    Adecco is currently hiring for a Project Manager - Clinical Research for our Medical Device Manufacturing client in Ottawa West. This is an opportunity is a 1 year contract offering full time hours, Monday – Friday. The salary for this position will be determined based on education and experience. Our client is a diversified health care innovator with a...

  • Manager: Clinic

    1 month ago

    Ottawa, Canada Ottawa Humane Society Full time

    Manager: Clinic WHY WORK WITH THE OTTAWA HUMANE SOCIETY? Working with the Ottawa Humane Society, you will join a team of compassionate, driven people dedicated to making a difference for the animals. At the OHS, investing in our people makes it possible for more to be done for animals in need and to prepare for the future. You will enjoy...

  • Clinical Manager

    1 month ago

    Ottawa, Canada Family Services Ottawa Full time

    **FSO is adding to our Leadership Team! **We have an opening for a full time Clinical Manager.** About Us Positively impacting people’s lives in our community for over 100 years, Family Services Ottawa believes in the ability of all people and families to rise and have improved the lives of over 10,000 people through their services. FSO provides...

  • Manager Clinical Compliance

    1 week ago

    Ottawa, Ontario, Canada Abbott Laboratories Full time

    About AbbottAbbott is a leading global healthcare company dedicated to advancing science to enhance people's well-being. We are always focused on the future, anticipating changes in medical science and technology.Joining AbbottAt Abbott, you can make an impact, grow both personally and professionally, prioritize your well-being and family, express your...

  • Clinical Director

    4 weeks ago

    Ottawa, Canada 360 Concussion care Full time

    Who we are: 360 Concussion Care is a leading multi-disciplinary concussion clinic that specializes in providing comprehensive concussion rehabilitation services. Our clinic is physician-led and embraces an interdisciplinary approach to care. We are dedicated to delivering evidence-based treatments while prioritizing patient coaching and education. As a...

  • Clinical Project Manager

    4 days ago

    Ottawa, ON, Canada Adecco Canada Full time

    Adecco is currently hiring for a Project Manager - Clinical Research for our Medical Device Manufacturing client in Ottawa West. This is an opportunity is a 1 year contract offering full time hours, Monday – Friday. The salary for this position will be determined based on education and experience.  Our client is a diversified health care innovator with a...

  • Clinical Manager

    4 weeks ago

    Ottawa, Canada Bayshore HealthCare Full time

    **Build and strengthen relationships between hospital partners & Integrated Care Solutions. Focus on building and maintaining collaborate relationships with hospital, stakeholders as well as unit staff to support patient care. Support the overall clinical operations of the Transitional Care Unit in collaboration with the Senior Manager, Transitional Care...

  • Pharmacy/clinical Laboratory – Clinical Director

    4 days ago

    Ottawa, Canada Stonewood Group Inc. Full time

    Our Client is a combination of pharmacy, laboratory and clinic. For years they have been helping people with a wide range of health issues.. Client established the first Canadian clinical laboratory for metabolic and nutritional testing. During their years of history, the company has received national and international recognition for their work and has been...

  • Pharmacy/clinical Laboratory – Clinical Director

    2 weeks ago

    Ottawa, Canada Stonewood Group Inc. Full time

    Our Client is a combination of pharmacy, laboratory and clinic. For years they have been helping people with a wide range of health issues..Client established the first Canadian clinical laboratory for metabolic and nutritional testing. During their years of history, the company has received national and international recognition for their work and has been...

  • Pharmacy/clinical Laboratory – Clinical Director

    1 week ago

    Ottawa, Canada Stonewood Group Inc. Full time

    Our Client is a combination of pharmacy, laboratory and clinic. For years they have been helping people with a wide range of health issues..Client established the first Canadian clinical laboratory for metabolic and nutritional testing. During their years of history, the company has received national and international recognition for their work and has been...

  • Pharmacy/clinical Laboratory – Clinical Director

    1 week ago

    Ottawa, Canada Stonewood Group Inc. Full time

    Our Client is a combination of pharmacy, laboratory and clinic. For years they have been helping people with a wide range of health issues..Client established the first Canadian clinical laboratory for metabolic and nutritional testing. During their years of history, the company has received national and international recognition for their work and has been...

  • Manager Clinical Compliance

    5 days ago

    Ottawa, Ontario, Canada Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...

  • Clinic Assistant

    1 month ago

    Ottawa, Canada WELL Health Technologies Corp Full time

    **Entity**:ExecHealth **Position**:Clinic Assistant **Job **Type**:Full Time Temporary **Location**:Ottawa, ON **About the Company**: WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners...

  • Clinical Manager, Primary Care

    7 days ago

    Ottawa, Canada Centretown Community Health Centre Full time

    We are looking for a dynamic leader with a community based, health equity lens to work together with the Director, Primary Care at our vibrant community health centre in downtown Ottawa. Our clinic serves clients in our local community, with particular attention to groups who experience inequities such as the isolated senior population, the LGBTQ+ community,...