Clinic Manager

5 months ago

Ottawa, Canada WELL Health Technologies Corp Full time

**Entity: ExecHealth**

**Position: Clinic Manager**

**Job Type**:Temporary**

**Company Overview**:
WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol “WELL”.

**Position Overview**:
We are a dynamic and fast-growing company with an ambitious goal to transform the primary healthcare experience. We are aggressively expanding our clinical and virtual footprints and our healthcare digital asset portfolio. This role will be primarily responsible for practice engagement at our ExecHealth clinics within the WELL Health portfolio. WELL is focused on using technology to modernize the operation and delivery of healthcare. The role of the Clinic Manager is a key leader within the operations team of WELL Health Technologies Corp (WELL). The mission of the role is to be responsible/accountable for leading and managing physician clinics in the Ottawa area. The overarching goal is to incorporate the WELL Health Clinic Network mission, goals, SOPs, and budgets into the operations of the clinic, and communicate these to staff.

The manager will use skills in planning, organizing, and supervising. Must work effectively with physicians, staff, patients, public and external agencies. Will use skills in gathering and interpreting data in physician office settings. Must have the ability to take initiative and to exercise independent judgment, decision-making, and problem-solving expertise. The manager will be the first point of contact for staff support for all clinical and administrative needs.

**Key Responsibilities**:

- Leadership Duties:

- Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations and maintains personal effectiveness under pressure.
- Helps establish/implement goals, objectives, policies, procedures, and systems for the clinic.
- Budget and Supplies:

- Monitors and controls clinic expenditures within the approved budget.
- Monitors and analyzes budget and financial information and utilizes all resources effectively and economically.
- Legal Duties: Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and the rights of all customers. Maintains a system of confidentiality according to policies and procedures.
- Working Relationships:

- Identifies and understands patients of the clinic.
- Formulates and monitors working practices/staff to ensure that patient care and overall experience achieve maximum standards.
- Problem Solving/Decision Making:

- Practices effective problem identification and resolution skills as a method of sound decision making.
- Management and troubleshooting of systems and technologies (EMR)
- Responsibility/Accountability:

- Develops standards and provides systems to monitor and evaluate clinic functions and assumes responsibility for designing methods to improve functions.
- Communication:

- Determines and demonstrates effective communication methods and defines appropriate lines of authority for the clinic in keeping with the administrative structure.
- Uses all methods of communication to disseminate information to staff in a timely manner.
- Environment of Care (Safety/Emergency Situations):

- Sets and communicates clinic standards in keeping with regulatory agencies and policies. Develops and monitors standards to comply with safety, infection control, and customer relations standards.
- Maintains an aesthetic environment for the clinic.
- Staffing:

- Develops and implements staffing levels for the clinic with effective, economical use of resources.
- Monitors staffing and attendance in compliance with standards.
- Recruitment and development of all staff within the clinic.
- Includes the effective scheduling of physicians to ensure patient care and opening hours standards are met.
- General duties:

- Ensure patient confidentiality at all times throughout the clinic.
- Performs all other related clinical and administrative tasks or special tasks as required by corporate management.
- This is an exempt position not eligible for paid overtime.
- May be needed to attend to office needs after regular office hours and on weekends.

**Required Competencies**:

- Confident, friendly ‘people person’ who can establish and maintain solid relationships
- Excellent written and verbal communication skills
- 5+ years of experience in a medical clinic (or equivalent role)
- Previous managerial experience
- 2+ years of experience in medical billing (preferred)
- Understanding of medical clinic operations and regulatory framework/requirements
- High tolerance for fast-paced environments
- Ability to work varying working patterns as needed by the clinic (including evenings and weekends)
- High school diploma or the equiva

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