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Implementation Manager

4 months ago

Scarborough, Canada Allied Technical Solutions Inc. Full time

ATS is transforming the construction engineering and design processes. We create tools that solve commercial building product manufacturers' biggest challenge; driving demand for their products. We use AI to simplify and expedite the quotation process allowing manufacturers to sell more and distributors and contractors to win more projects.

Our thriving and motivated culture is the heartbeat of our organization. We hope you will become a part of it

We're looking for a talented Snr Implementation Manager to join our growing Professional Services team

Reporting to the head of Customer Success, you will:

- You’ll launch each new customer with precision, persistence & professionalismWorking in lockstep with our customer success team, you’ll own, manage and complete all aspects of the implementation of the suite of ATS Software solutions for clients.
- You’ll develop a deep understanding of our customers across several verticals, sizes, ERPs, etc.; understand their business and their needs, and help them optimize their quote and project processes, be at the forefront of their launch and drive adoption post-launch
- You’ll lead and facilitate discussions with their business and technical leadership teams, including C-suite (CFO, CTO) and related team members, getting a handle of their short and long term needs and matching that through the implementation
- To do that, you’ll develop and leverage your deep expertise in our products and services, and complete all product configuration activity needed for a successful launch.
- You’ll interface with customers and deliver user training, whether that’s over the phone or over video, to ensure an effective market roll out.
- You’ll work closely with the technical teams on both sides to ensure system integration is done accurately and quickly.
- You’ll help to validate our best practices as you’re embedded in these launches, and helping to establish others. So knowledge sharing across your team and creating a deep feedback loop to help us refine and improve launches (and help us innovate)
- And you’ll work cross functionally to lay the groundwork for success and handoff to other parts of our customer teams once set up.

What You'll Bring To The Team
- 3+ years of experience in a SaaS software company conducting product implementation services, customer success or project management in a customer-facing role. Bonus points if you’ve worked in the construction, ERP, manufactured products or wholesale distribution space.
- Experience managing a portfolio of clients and multiple projects.
- Must have system integration experience via API, EDI or other flat file options.
- You’re a maestro when it comes to client and project management - super-organized and time-management is second nature to you. This is important as you’ll need to context-shift and pivot esp. when working on several projects and priorities at the same time.
- You don’t shy away from detective work and problem solving (even when the answer isn’t obvious); finding solutions to problems excite you and you’re comfortable with the unknown and ambiguous.
- You’re resourceful, resilient and proactive in your approach to managing internal and external stakeholders - flexible and a collaborator committed to the success of the entire team.
- You’re savvy and nimble, quick to catch onto new tech and systems, juggling both the needs of our customers and our products and services.
- You’re comfortable in front of execs and external teams, whether you’re delivering a presentation over video or on a call. Ultimately being able to build relationships (and rapport) quickly, and inform, influence and impact across all levels of their organizations (Director, VP, C-Suite)
- You’re not afraid of challenging situations
- Experience with HubSpot, Jira and project management tools are beneficial, as well as web technologies, system integration, API concepts and systems interoperability.

Our Teams Live Out Our Core Values

We look for excellence: individuals that are better than we are and not only meet our values but bring value to our teams.

Your Life and Career at ATS:
ATS is dynamic, industrious, innovative, and collaborative. We believe diverse and inclusive organizations create work environments that are inventive and open-minded, where people spark new ideas and explore alternatives. At ATS, we offer the following to make sure you have a rewarding and enjoyable experience:

- Competitive salary
- Career advancement opportunities
- Benefits package for all eligible full-time employees (including medical, vision and dental).
- A culture that promotes a healthy, fulfilling work-life balance
- Free parking
- Foosball, Ping Pong Table & basketball net
- Gym facilities
- Epic year-round employee events

Allied Technical Sales Inc. values diversity and is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity and encourage