Manager

8 months ago

Scarborough, Canada Home and Community Care Support Services Central East Full time

**CARE AND BE CARED FOR - THIS IS YOUR HOME**

Reporting to the Director, Patient Services, the Manager position is responsible for the implementation of the strategic and operational directions associated with the management of Home and Community Care Programs.

**What will you do**:
Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong

Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism

Builds positive relationships with community partners, hospital representatives, HSSO, other HCCSS areas, Long Term Care Homes and government officials to develop and implement program initiatives.

Provide overall leadership and management of the Self-management program including the strategic delivery of professional education in Self-Management Support for health care professionals (e.g. nurses, physicians, allied health professionals) who care for patients in the Central East region

Serve as chairperson for the HCCSS Self-Management Program Advisory Council, recruitment and orientation of new members, and supports Council members;
Implements the strategic and operational direction associated with the management of Home and Community Care programs

Reviews and participates in the advancement and continued evaluation of strategic and operational direction that lead to improvement in Home and Community Care programs.

Leads/Participates in the promotion, development, implementation and evaluation of standardized processes, tools and methodologies to support internal and external best practice activities.

Leads the implementation of new initiatives using best practice methodology and working in conjunction with other portfolios as required

Leads implementation team meetings ensuring that deliverables are achieved within the scheduled timeframes and guidelines;
Populates Project Plans and tracks status and milestones using HCCSS approved methodology;
Reviews the modifications/changes in the initiatives Project Plan, identifies potential issues and develops contingency plans;
Collaborates in the development and delivery of education associated with Home and Community Care programs/initiatives.

Manages a team of unionized/non-unionized staff that implements the strategic and operational direction within a program area of HCCSS

Manages projects involving both internal and external stakeholders

Effectively communicates expectations to team members and stakeholders in a timely and clear fashion as related to an initiative;
Monitors and reviews relevant reports, metrics, statistics and indicators providing sound reasoning and effective evaluation of the data

In collaboration with the Director, monitors program-related budget;
Supports the identification and implementation of evidence-based practice through analysis of current research and literature;
Provides advice to colleagues on specific program delivery and acts a mentor to Home and Community Care management staff, if required.

Provides coverage for Other Senior Managers, Managers and the Director as required

Participates in On-Call activities

Ensures service provision within resource allocation standards

Ensures patient services are provided in accordance with HCCSS policies, relevant legislation and professional disciplines

Supports care coordinators in managing complex and difficult patient issues and concerns

Collaborates with Service Provider agencies and Long Term Care homes as required to implement quality improvement initiatives and problem solve complex patient situations

Other duties as assigned

**What must you have?**

University Degree in Health Sciences, Business Administration, or equivalent

Regulated Healthcare professional in good standing with the appropriate PR regulatory body in the Province of Ontario

A minimum of three to five years of management or leadership experience in a health care environment

Expertise in integration and partnerships with the community sector and an understanding of transitional issues between health care environments.

Demonstrates experience and expertise working in a unionized environment

Demonstrates strategic and operational planning abilities and aptitude including excellent knowledge and understanding of HCCSS programs, the healthcare system, including the MOH, HSSO, LTC and other community agencies and partners.

Demonstrates excellent leadership, facilitation, negotiation and problem solving skills to manage multi-sector Home and Community Care programs or initiatives to successfully meet identified goals and objectives.

Certification in either LEAN or Six Sigma, working knowledge of project management principles

Demonstrates the ability to identify issues, solve problems and design and implement effective processes across multiple systems and multiple stakeholders.

Demonstrates solid leadership skills including the ability to facilitate teamwork, align with organizational valu

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