Manager, Patient Services
18 hours ago
**Job Description**:
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.
CARE AND BE CARED FOR - THIS IS YOUR HOME
Reporting to the Director, Patient Services, the Manager position is responsible for the implementation of the strategic and operational directions associated with the management of Ontario Health atHome Programs.
What will you do?
- Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
- Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
- Builds positive relationships with community partners, hospital representatives, HSSO, other Ontario Health atHome areas, Long Term Care Homes and government officials to develop and implement program initiatives.
- Implements the strategic and operational direction associated with the management of Ontario Health atHome programs
- Reviews and participates in the advancement and continued evaluation of strategic and operational direction that lead to improvement in Ontario Health atHome programs.
- Leads/Participates in the promotion, development, implementation and evaluation of standardized processes, tools and methodologies to support internal and external best practice activities.
- Leads the implementation of new initiatives using best practice methodology and working in conjunction with other portfolios as required
- Leads implementation team meetings ensuring that deliverables are achieved within the scheduled timeframes and guidelines;
- Populates Project Plans and tracks status and milestones using Ontario Health atHome approved methodology;
- Reviews the modifications/changes in the initiatives Project Plan, identifies potential issues and develops contingency plans;
- Collaborates in the development and delivery of education associated with Ontario Health atHome programs/initiatives.
- Manages a team of unionized/non-unionized staff that implements the strategic and operational direction within a program area of Ontario Health atHome
- Manages projects involving both internal and external stakeholders
- Effectively communicates expectations to team members and stakeholders in a timely and clear fashion as related to an initiative;
- Monitors and reviews relevant reports, metrics, statistics and indicators providing sound reasoning and effective evaluation of the data
- In collaboration with the Director, monitors program-related budget;
- Supports the identification and implementation of evidence-based practice through analysis of current research and literature;
- Provides advice to colleagues on specific program delivery and acts a mentor to Ontario Health atHome management staff, if required.
- Provides coverage for Other Senior Managers, Managers and the Director as required
- Participates in On-Call activities
- Manages the delivery of coordinated, quality community health care and LTC placement services across Ontario Health atHome geographical area.
- Ensures service provision within resource allocation standards
- Ensures patient services are provided in accordance with Ontario Health atHome policies, relevant legislation and professional disciplines
- Supports care coordinators in managing complex and difficult patient issues and concerns
- Collaborates with Service Provider agencies and Long Term Care homes as required to implement quality improvement initiatives and problem solve complex patient situations
- Other duties as assigned
What must you have?
- University Degree in Health Sciences, Business Administration, or equivalent
- Regulated Healthcare professional in good standing with the appropriate PR regulatory body in the Province of Ontario
- A minimum of three to five years of management or leadership experience in a health care environment
- Expertise in integration and partnerships with the community sector and an understanding of transitional issues between health care environments.
- Demonstrates experience and expertise working in a unionized environment
- Demonstrates strategic and operational planning abilities and aptitude including excellent knowledge and understanding of Ontario Health atHome programs, the healthcare system, including the MOH, HSSO, LTC and other community agencies and partners.
- Demonstrates excellent leadership, facilitation, negotiation and problem solving skills to manage multi-sector Ontario Health atHome programs or initiatives to successfully meet identified goals and objectives.
- Certification in either LEAN or Six Sigma, working knowledge of project management principles
- Demonstrates the ability to identify issues, solve problems and design and implement effective processes across multiple systems and multiple stakeholders.
- Demonstrates solid leadership skills in
-
Patient Experience Assistant Manager
1 week ago
Scarborough, Canada BW Physiotherapy Clinics Full time**Job Title**: Patient Experience Assistant Manager **Company**: Bodyworks Physiotherapy Clinic **Location**: Ellesmere **Job Type**: Full-Time **About Us**: Bodyworks Physiotherapy Clinic is dedicated to providing top-tier healthcare services that prioritize patient well-being. We offer a comprehensive range of services, including physiotherapy,...
-
Patient Food Services Supervisor
4 months ago
Scarborough, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Patient Food Services Supervisor
4 months ago
Scarborough, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Patient Experience Manager
1 week ago
Scarborough, Canada BW Physiotherapy Clinics Full time**Job Title**: Patient Experience Assistant Manager **Company**: Bodyworks Physiotherapy Clinic **Location**: Scarborough, On **Job Type**: Full-Time **About Us**: Body Works Physiotherapy Clinic is dedicated to providing top-tier healthcare services that prioritize patient well-being. We offer a comprehensive range of services, including physiotherapy,...
-
Care Coordinator
2 weeks ago
Scarborough Village, Ontario, Canada Home and Community Care Support Services Full timeAbout the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare practitioners.Key...
-
Care Coordinator
2 weeks ago
Scarborough Village, Ontario, Canada Home and Community Care Support Services Full timeAbout the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare practitioners.Key...
-
Care Coordinator
2 weeks ago
Scarborough Village, Ontario, Canada Home and Community Care Support Services Full timeAbout the RoleWe are seeking a highly skilled and compassionate Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare practitioners.Key...
-
Ptp Transport Services Representative
7 days ago
Scarborough, Canada Scarborough Health Network Full timeJob Number: JR101032 Job Title: PTP Transport Services Representative - Patient Transport (BIR) Job Category: Service Hospital Location: Birchmount Site **Job Type**: Permanent, Part time Number of Positions: 1 Union: CUPE Minimum - Maximum Hourly Rate: $25.88 - $26.918 Hours: Days, Afternoons, Evenings, Nights, Weekends, Holidays Across our three...
-
Transport Service Representative
4 weeks ago
Scarborough, Canada Scarborough Health Network Full timeJob Number: JR100345 Job Title: Transport Service Representative - BIR Patient Transport Job Category: Service Hospital Location: Birchmount Site **Job Type**: Permanent, Part time Number of Positions: 1 Union: CUPE Minimum - Maximum Hourly Rate: $25.88 - $26.918 Hours: Days, Afternoons, Evenings, Nights, Weekends, Holidays Across our three...
-
Patient Care Coordinator
4 months ago
Scarborough, Canada CPAP Direct Full time**CPAP Direct** is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us...
-
Patient Care Manager
4 months ago
Scarborough, Canada The Salvation Army Toronto Grace Health Care Centre Full time**TORONTO GRACE HEALTH CENTRE: Join our Team!** **Patient Care Manager, Permanent Full-Time** **Harbour Lights Transitional Care Unit** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care, and Palliative Care services. The care and...
-
Ptp Patient Access Scheduling Clerk
4 days ago
Scarborough, Canada Scarborough Health Network Full timeJob Number: JR101144 Job Title: PTP Patient Access Scheduling Clerk - Patient Access (GEN) Job Category: Clerical Hospital Location: General Site **Job Type**: Permanent, Part time Number of Positions: 1 Union: CUPE Minimum - Maximum Hourly Rate: $31.247 - $31.926 Hours: All Shifts Across our three hospitals and eight satellite sites, Scarborough...
-
Care Coordinator
6 days ago
Scarborough Village, Ontario, Canada Home and Community Care Support Services Full timeAbout the RoleWe are seeking a skilled Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare practitioners.Key ResponsibilitiesAssess patient...
-
Care Coordinator
5 days ago
Scarborough Village, Ontario, Canada Home and Community Care Support Services Full timeAbout the RoleWe are seeking a skilled Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare practitioners.Key ResponsibilitiesAssess patient...
-
Care Coordinator
5 days ago
Scarborough Village, Ontario, Canada Home and Community Care Support Services Full timeAbout the RoleWe are seeking a skilled Care Coordinator to join our team at Home and Community Care Support Services. As a Care Coordinator, you will play a vital role in assessing and determining patient care needs, providing access to community services, and engaging with patients, caregivers, and healthcare practitioners.Key ResponsibilitiesAssess patient...
-
Patient Experience Manager
3 weeks ago
Scarborough, Canada BODY WORKS PHYSIOTHERAPY Full timeIf you are looking for the typical medical office admin job where you are in charge of pushing paperwork, chasing down insurance payments and having to deal with upset people all day.**THEN DO NOT READ FURTHER!** If you DO NOT want the opportunity to work with people from an array of health goals, wellness journeys, and lifestyle ambitions.**THEN DO NOT...
-
Quality and Patient Safety Leader
3 months ago
Scarborough, Canada Scarborough Health Network Full time**Company Biography**: Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care...
-
Lab Patient Technician
4 weeks ago
Scarborough, Canada LifeLabs Full timeImprove lives. Love your job. Grow your career. Do you want to help improve patients' healthcare outcomes? Now you can. LifeLabs Medical Laboratory Services is a proud Canadian company with over 50 years' experience. We provide laboratory testing services that help healthcare providers diagnose, treat, monitor and prevent disease in patients. LifeLabs is...
-
Lab Patient Technician
3 weeks ago
Scarborough, Canada LifeLabs Full timeImprove lives. Love your job. Grow your career. Do you want to help improve patients’ healthcare outcomes? Now you can. LifeLabs Medical Laboratory Services is a proud Canadian company with over 50 years’ experience. We provide laboratory testing services that help healthcare providers diagnose, treat, monitor and prevent disease in patients....
-
Patient Transfer Attendant
4 months ago
Scarborough, Canada Med Runner Full time**Company description** Med Runner provides Non-Emergency Patient Transportation for clients who require transportation by stretcher. We are based and service in Markham, Ontario. We strive to be reliable, on time and provide exceptional care during each patient transfer. **Job description** Med Runner is looking for caring, reliable, and dedicated people...