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Service Manager

3 months ago

Scarborough, Canada Samco Machinery Full time

Job Summary

We are seeking a dedicated and experienced Service Manager to oversee our service operations. The Service Manager will be responsible for ensuring customer satisfaction through effective management of service teams, timely resolution of service issues, and continuous improvement of service delivery processes.


Job Duties

  • Manage and lead the service department to ensure efficient and effective service delivery.
  • Develop and implement service strategies to meet customer needs and achieve company objectives.
  • Hire, train, and supervise service technicians and support staff.
  • Monitor service performance metrics and implement improvements as needed.
  • Coordinate with other departments to ensure seamless service integration with manufacturing and sales operations.
  • Maintain strong relationships with customers and address any service-related issues promptly.
  • Prepare and manage the service department budget, including forecasting and cost control measures.
  • Implement safety and compliance measures to ensure a safe working environment for service teams.
  • Stay updated on industry trends and advancements to enhance service offerings.

Job Requirements (Education, Knowledge & Skill)

  • 5 years’ experience in managing wide support organizations. Multinational experience a plus.
  • The ability to respond quickly and handle spikes of requests with dynamic allocation of resources will be part of the support solution.
  • Strong technical background. Minimum of 3 years of management experience in an engineering or service provider organization, at a Management Level.
  • Excellent communication skills, people interaction and customer facing abilities.
  • 3 years technical degree in Engineering or Electrical Engineering. Master's Degree preferred.
  • Project management experience with the ability to drive the team through changes in processes and to multitask between daily duties and long-term activities.
  • Considerable knowledge of laws, ordinances, and regulations pertaining to corporate service agreement practices.
  • Strong negotiation and networking skills.
  • Excellent organizational and professional skills to deliver the highest level of response to our customers.


Work Conditions & Physical Demands

  • Travel may be required.
  • Ability to attend and conduct presentations.
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.
  • Lifting or moving up to 10lbs may be required.