Service Administrator

2 weeks ago

Calgary, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today**

**Position Summary**:
**Responsibilities**
- Distribute customer service calls to field service personnel ensuring that appropriate systems are accurately updated, and individuals informed when work orders are completed.
- Provide Administrative assistance to field personnel.
- Interface with customers and other departments as necessary to ensure successful completion of service.
- Complete dispatch process for all PMs and monitor the PMs progress.
- Ensure all documentation is completed by the technicians and reporting sent to the customers.
- Analyze and reconcile all documentation for submitting to invoicing.
- Prepare customer statements, invoices, work orders, and reports as per pre-determined schedules
- Update 3rd party portals with work statuses as required.
- Provides support and backup for other administrative/inside sales duties as requested.
- Perform other duties as assigned by Management.

**Experience**:

- 2-3 years administrative/accounting experience
- Dispatcher experience is an asset.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Ability to exercise independent judgment and take initiative.
- Ability to work effectively under pressure.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country Join us. Make a difference.

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care
- VRSP

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: One location

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