Customer Service Coordinator

3 weeks ago


Mississauga, Canada Furlani Foods Corporation Full time

**PURPOSE STATEMENT**:
The objective of the position is to interact with customers and to provide information in response to inquiries about orders and products. Efficiently and accurately process orders with correct lead time. Ensure that the customer receives orders in full and on time, and coordinate with other departments to resolve issues.

**KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**:

- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Follow up directly with Customers on any identified PO discrepancies, and ensure that a resolution is reached within the allotted time frame
- Work calmly, effectively, and efficiently on problem-solving daily issues and working towards creative solutions to ultimately benefit the customer while keeping internal efficiencies top of mind
- Be the primary point of contact for both external and internal customers in the following areas:

- Ensure that all Sales Purchase Orders are processed accurately and efficiently while observing both internal and external cut-offs
- Work closely with production, sales, logistics, as well as other internal departments, to manage the order fulfillment process and find effective solutions to ultimately fulfill customer needs & requirements
- Communicate effectively with customers on all revisions, inquiries, concerns, process changes/implementations, and own the internal communication to address these areas on behalf of the customer
- Monitor pricing discrepancies, pallet configuration, and shipping schedule requirements when processing POs, to ensure Best in Class Customer Service - Electronic Data Interchange order process: monitor errors and work with the customer and our internal Master Data team to resolve issues

**TECHNICAL KNOWLEDGE**:

- 2+ years’ experience in a similar role within the CPG industry

**EDUCATION**:

- High School or equivalent

**OTHER SKILLS REQUIRED**:

- Excellent verbal and written communication skills
- Very detail-oriented
- Able to effectively and efficiently problem solve
- Works well under pressure with mínimal supervision
- MS Office Suite proficiency (Excel, Word, Outlook)
- ERP data entry & reporting proficiency

Schedule:

- Day shift

Work Location: One location

Application deadline: 2023-02-27



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