Customer Service Coordinator

3 weeks ago

Mississauga, Canada City of Mississauga Full time

Req ID: 23104

Vacancy Type: Permanent

Number of Positions: 1

Closing Date: 03/14/2023

**Job Summary**:
**Duties and Responsibilities**:

- Supervision of part time staff (licensed servers, event supervisors, cashiers) including recruiting, scheduling, training, supervising, evaluating as well as day to day functional guidance
- Ensure appropriate financial and statistical records are maintained for food services including the preparation of weekly revenue reports and the auditing of daily revenue reports
- Understand Corporate cash handling policies and procedures and ensure that they are implemented and maintained
- Assist in the marketing and promotion of food services
- Develop and revise facility administrative procedures which reflect corporate policies
- Work with SAP for payroll inputting and bill payments
- Inventory management - purchasing, daily controls, monthly inventory counts, monitor COGS percentages, maintain standard operating procedures and corporate policy compliance
- Provide excellent and timely customer service to internal and external customers
- Assist and support internal food services orders and event specifications
- Proactively review industry standards to ensure that food services is current with food/service trends and provide support to staff to implement change
- Facilitate weekly food services meetings
- Act as a backup for the Administrative Assistant
- Perform other related duties as assigned
- NOTE: Must be available to work flexible hours including evenings and weekends

**Skills and Qualifications**:

- Post-secondary degree or diploma in hospitality, business administration or a related field required
- Minimum 3 to 5 years hospitality or food service administrative experience is considered preferred
- Previous food service or hospitality supervisory or leadership experience is required
- Previous cash handling and food/beverage inventory control experience is considered an asset
- Previous experience with budgeting and financial reporting is a definite asset
- Working knowledge of hospitality/food services practices is required
- Advanced MS Office, including Word, Excel, Power Point is considered an asset
- Knowledge of Silverware POS is considered an asset
- Excellent oral and written communication skills
- Ability to establish effective working relationships, provide excellent customer service and work in a team environment with changing priorities
- Research and analytical skills required
- Previous knowledge of writing or implementing processes is an asset
- Standard First Aid/CPR C/AED is required (or willing to obtain it within the first 3 months of start date)
- High Five and PHCD/Quest 2 knowledge are considered an asset
- Smart Serve Certification or willing to obtain within 3 months from start date.
- Travel between City of Mississauga facilities is required
- Valid Ontario Driver’s License and access to a vehicle is required

Hourly Rate/Salary: $ 64,464.00 - $ 85,952.00
Hours of Work: 35
Work Location: Civic Centre
Department/Division/Section: CMS/Community Services Dept, CMS/Recreation Division, South District
Non-Union/Union: Non Union

All personal information is collected under the authority of the Municipal Act.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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