Customer Service Supervisor

2 weeks ago


Mississauga, Canada Village Juicery Inc. Full time

**Customer Service Supervisor**

We’re in business to make people feel great.

Village Juicery is a leading plant-based company servicing over 400+ customers in the GTA. All of the products we offer are certified organic, plant-based, and made fresh daily. Today, we proudly offer our customers a wide range of products including cold pressed juices, salads, snacks, bakery, soups, kombucha and several other distributed products.

Our customers today include leading grocers, independent coffee shops, health-oriented businesses, e-commerce players, and institutions.

**Primary Responsibilities**
- Enter and oversee daily customer orders
- Resolve issues and coordinate all order related activities
- Respond and resolve customer inquiries and/or complaints
- Release and coordinate orders daily for production
- Schedule the orders for delivery
- Support any team inquiries regarding the orders
- Ensure through day-to-day use that the system is performing as expected
- Liaise with other departments (Technology, Production, Finance, and Other) to continuously improve our systems and processes

**Requirements and Desired Skills**
- Ability to work 5 days per week 8:30am - 4:30pm
- Ability to work weekend shifts (may be required)
- Ability to work at our facility in Mississauga
- This is an in-person role.
- Energetic personality with strong communication skills and attention to detail
- Strong computer and organization skills with high proficiency in data entry

Compensation
- Full-Time
- Compensation: $19 - $20 / hr
- Access to endless plant-based products made with love

**Salary**: $19.00-$20.00 per day



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