Technical Support Representative

5 months ago

Vaughan, Canada Integrated Control Technology Limited Full time

**We are currently seeking a highly motivated and technically skilled individual to join our team.**

**Please note: This is not a desktop support role and is focused on providing support to end users and installers of our physical security and access control products that we manufacture.**

As a member of our team, you will be responsible for troubleshooting and resolving technical issues related to our products, providing technical training to customers and internal teams, and assisting remotely with product installations and configurations.

**ABOUT US**:
**Integrated Control Technology (ICT)** is a world leading manufacturer of unified and intelligent electronic access control and security solutions that enable organizations to protect their people, operations and information. Our work ethic, combined with the quality of our staff, has resulted in exceptional year on year growth.

Our client base consists of predominantly security installation professionals that really know their stuff, and our cutting-edge software and products are highly versatile. This means there is significant scope for queries and diverse challenges that are resolved daily by our talented Support team.

This role will provide superior support and unrivaled assistance to our customers/end users through management of inbound call queues and in-house ticketing systems. The work is varied, always challenging, and provides potential to gain a great deal of technical knowledge.

Full training on our range of security systems, (software and hardware, eg wireless locks etc) will be provided upon starting in this role, however we do strongly prefer previous customer service ability and technical experience in a previous role - if this is within security or access control - fantastic But we can work with other industry experience.

**This is a multi-faceted role that encompasses the following**:

- Providing solutions and building relationships with customers
- Prioritizing workloads and providing project specific technical support
- Assisting with testing and replication of issues to define and close support tickets
- Ensuring customer knowledge base is advanced with key product information where applicable
- Exceptional problem-solving skills and attention to detail
- Exceptional communication skills (written and verbal)
- A passion for providing top notch customer service
- High level of motivation with the ability to work unsupervised

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Do you have experience in physical security solutions? (CCTV, Access Control, Alarms, Wireless Locks)

Ability to Commute:

- Vaughan, ON (preferred)

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