Manager, Cards Engagement

3 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

RBC Cards is one of the leading credit card businesses in Canada and is a strong contributor to RBC’s overall Canadian Banking revenues and profits. The business has grown tremendously in the last five years, driven by our strong suite of Credit Card products and innovative strategy.

**What will you do?**
- Execution of client engagement strategies (upgrades, generic switch, etc.) by partnering with product, marketing and marketing science, digital, risk etc.
- Identify areas and develop business cases to accelerate share of wallet, engage clients, and drive balance growth, incorporating financial and market-based objectives
- Identify opportunities to simplify and enhance our campaign & offer execution.
- Focus on response rates, spend/balance growth, profitability and investment optimization
- Monitor and report on strategy effectiveness and KPI outcomes relative to expectations including preparing executive level presentations.
- Become a SME in client engagement and be the day to day business lead, partnering with a diverse set of stakeholders

**What do you need to succeed?**

**Must have**:

- Strategic Mindset - ability to think strategically, integrate information from multiple sources and synthesize complex issues
- Experience in analytics and developing data driven strategies
- Strong ability to achieve results in the context of complexity, ambiguity and constant change
- Highly organized with ability to multitask and shift priorities
- Excellent critical thinking skills with ability to resolve issues through innovative solutions
- Well-developed interpersonal and influencing skills to build and maintain effective working relationships and elicit cooperation from internal partners
- Excellent communication skills (listening, understanding and responding)
- Proficient in MS Excel, MS Word, PowerPoint

**Nice to have**:

- Cards Knowledge - understanding of key credit card business drivers and operations
- Experience in a marketing related environment.
- Proficient in SQL

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work

**Job Skills**

Analytical Thinking, Analytics Insights, Communication, Credit Card Management, Critical Thinking, Group Problem Solving, Knowledge Organization, Long Term Planning, Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Project Management, Strategic Thinking, Structured Query Language (SQL)

**Additional Job Details**

**Address**:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
PERSONAL & COMMERCIAL BANKING

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-07-29

**Application Deadline**:
2024-09-11

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Greeting Card Merchandiser

    6 months ago

    Toronto, Canada Carlton Cards Limited Full time

    **Carlton Cards is the #1 greeting card company in Canada.** **Are you looking for**: - Flexible Schedule. - Annual Merit Increase. - Fun Working Environment. - Paid Training. - Paid Travel Time. - Performance Rewards. As a member of our Merchandiser team, you will play a key role in our company’s purpose; to make the world a more thoughtful and caring...

  • Greeting Card Merchandiser

    6 months ago

    Toronto, Canada Carlton Cards Limited Full time

    Carlton Cards is the #1 greeting card company in Canada. Are you looking for: - Flexible Schedule. - Annual Merit Increase. - Fun Working Environment. - Paid Training. - Paid Travel Time. - Performance Rewards. **Responsibilities**: - As a member of our Merchandiser team, you will play a key role in our company’s purpose; to make the world a more...

  • Director, Cards Engagement

    3 months ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** RBC Cards is one of the leading credit card businesses in Canada and is a strong contributor to Canadian Banking’s revenues and profits. The business has grown tremendously in the last five (5) years, driven by our strong suite of Credit Card products and innovative marketing efforts. In this role, you will be...

  • Manager, Scene+ Credit Card Partnerships

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 193970 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As Scotia expands partnerships within the Scene+ program, including the recent launch of the Empire and Home Hardware partnerships, the Credit Cards team has an opportunity for a Manager to work with these partners to drive credit...

  • Corporate Card Lifecycle Manager

    2 weeks ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    ### Job Description### Corporate Card Lifecycle ManagerWe are seeking a skilled Corporate Card Lifecycle Manager to join our team at Bank of Montreal. As a key member of our marketing team, you will be responsible for developing and executing marketing strategies to drive growth and client engagement for our Corporate Card portfolio.### Key Responsibilities*...

  • Sports Card Breaker/streamer

    6 months ago

    Toronto, Canada North Of 7 Full time

    Company Description Northof7cards is a leading name in the sports memorabilia industry, specializing in live sports card breaking and streaming. We connect fans and collectors with the thrill of uncovering the next big find, offering an engaging and interactive online experience. Join our dynamic team and turn your passion for sports and entertainment into...

  • Manager, Mass Rewards Cards

    3 months ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** RBC Cards is one of the leading credit card businesses in Canada and is a strong contributor to Canadian Banking’s revenues and profits. The business has grown tremendously in the last five years, driven by our strong suite of Credit Card products and innovative strategy. In this role, you will be accountable...

  • Group Product Manager, Engagement and Retention

    5 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Credit Card Product Manager

    3 weeks ago

    Toronto, Ontario, Canada Rogers Communications Full time

    Role OverviewRogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is seeking a seasoned Manager, Credit Card Product to lead the ongoing management of the Rogers Bank credit card portfolio. As a key contributor to the success of the credit card portfolio, you will be responsible for defining and prioritizing the credit card...

  • Credit Card Product Manager

    4 weeks ago

    Toronto, Ontario, Canada Rogers Communications Full time

    Credit Card Product ManagementRogers Communications is seeking a skilled Credit Card Product Manager to lead the development and implementation of innovative credit card solutions. As a key member of our financial services team, you will be responsible for defining and prioritizing the credit card product roadmap and feature backlog, ensuring alignment with...

  • Sports Card Break Packer

    6 months ago

    Toronto, Canada North Of 7 Full time

    Company Description Northof7cards is a leading name in the sports memorabilia industry, specializing in live sports card breaking and streaming. We connect fans and collectors with the thrill of uncovering the next big find, offering an engaging and interactive online experience. Join our dynamic team and turn your passion for sports and entertainment into...

  • Gift Card Analyst

    5 months ago

    Toronto, Canada Oxford Properties Full time

    Why join us? Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are...

  • Manager, Credit Card Product

    6 months ago

    Toronto, Canada Rogers Communications Full time

    Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge...

  • Manager, Credit Card Product

    6 months ago

    Toronto, Canada Rogers Communications Full time

     Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge...

  • Director, Embedded Card Benefits and Scene+ Card

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 193514 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Leads and oversees Credit Card Embedded Benefits & Scene+ Partnerships team for Canadian Banking in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations,...

  • Commercial Card Implementation Analyst

    6 months ago

    Toronto, Canada BTS Full time

    Company Description BLEND360 is an acclaimed, forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for our Fortune 500 clients. Our trajectory is one of continuous expansion, emerging at the crossroads of cutting-edge analytics, data proficiency, technology, and digital marketing excellence. **Job...

  • Commercial Card Implementation Analyst

    6 months ago

    Toronto, Canada BTS Full time

    Company Description BLEND360 is an acclaimed, forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for our Fortune 500 clients. Our trajectory is one of continuous expansion, emerging at the crossroads of cutting-edge analytics, data proficiency, technology, and digital marketing excellence. We are...

  • Manager, Bmo Rewards Program Customer Engagement

    5 months ago

    Toronto, Canada BMO Financial Group Full time

    33 Dundas Street West Toronto Ontario,M5G 3C2 Loyalty programs are a major driver of customer engagement and credit card spend and are the most important factor customers consider in choosing a credit card. The brand perception, customer experience and overall value of a loyalty program underpin the success or failure of a credit card portfolio. The...

  • Manager, Product Management, Credit Cards

    3 months ago

    Toronto, Canada Tangerine Full time

    **Requisition ID**: 201868 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...

  • Manager, Credit Cards

    6 months ago

    Toronto, Canada Tangerine Full time

    **Requisition ID**: 197248 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...