Manager, Scene+ Credit Card Partnerships

7 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 193970

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As Scotia expands partnerships within the Scene+ program, including the recent launch of the Empire and Home Hardware partnerships, the Credit Cards team has an opportunity for a Manager to work with these partners to drive credit card growth and customer engagement through partner channels. As part of the broader Credit Cards team, this Manager will play an integral role in delivering new accounts, driving increased card usage and P&L revenue growth.

**Is this role right for you? In this role, you will**:
Partner Channel Credit Card Growth Strategies:

- Support credit card acquisition programs with partners, driving credit card portfolio growth through new and existing partner channels and cardholder value through added partner benefits
- Leverage learnings and best practices to effectively manage the program, with an eye on client experience and financial performance
- Support the day-to-day program management of Scene+ card partnerships, including partner relationship management, program monitoring and reporting, strategic card initiatives, partner business reviews and annual planning
- Establish and manage business routines in support of vendor relationship management and performance
- Work closely with internal partners to deliver marketing and client engagement through partner channels

Planning & Competitive Benchmarking:

- Contribute to the management of partner channel cards new account forecasting planning calendar for the year on behalf of the product team and in conjunction with internal and external partners
- Assist in the development of departmental research associated with card acquisition strategies

Culture & Employee Engagement:

- Help champion a customer obsessed culture which harnesses the power of analytics and data in decision making to deepen customer relationships and leverage broader Bank relationships, systems, and knowledge
- Help drive forward key business relationships and effectively communicate the strategic vision, values, business strategy and Team principles
- Contribute to a high-performance environment and help foster an inclusive work environment supporting the Scotiabank vison and values
- Understand how the Bank’s risk appetite and risk culture should be considered in day-today activities and decisions

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Related professional experience, payment and banking industry experience is an asset post-secondary education in a related field
- Knowledge of the Canadian financial services and loyalty marketplace and understanding of the credit card market, products, and services is an asset
- Strong qualitative and quantitative financial analysis/research skills
- Excellent written and oral communication skills
- Proven relationship management skills with demonstrated seamless collaboration across multiple stakeholders, both internal and external
- Curious and exploratory mindset to analyze and sort through complex problems, identify strategic approach, formulate solutions and deliver
- Strong planning and project implementation experience, with a proven ability to manage multiple simultaneous projects
- A self-starter with a passion for creating customer value and curiosity in client payments
- Someone who enjoys working in a fast paced and uncertain environment
- An independent thinker with a desire to learn, and team player who is adept at contributing to and facilitating group problem solving
- An individual with a knack for consensus and relationship building
- An individual with a desire and demonstrated aptitude to learn and master complex issues quickly; also exercise sound business judgement and is always striving to increase/enhance their business acumen

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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