Director, Cards Engagement

3 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**
RBC Cards is one of the leading credit card businesses in Canada and is a strong contributor to Canadian Banking’s revenues and profits. The business has grown tremendously in the last five (5) years, driven by our strong suite of Credit Card products and innovative marketing efforts. In this role, you will be responsible for supporting the management of the Cards client engagement strategy portfolio by solving complex business problems, and developing and executing on strategies that drive growth and profitability.

**What will you do?**
- Build long term strategic road map and set near term direction to deepen client relationships and grow balances and purchase volume
- Optimize and manage the core client engagement programs, Proactive Line Increase, Upgrades, and Inactive Engagement as well as the overall client life cycle
- Serve the role of the business lead to partner with PM&CS, NBA, Marketing, Ops, Business Risk, Finance and other groups within Personal Banking to identify opportunities, develop solutions and implement strategies from end-to-end
- Build market intelligence capabilities to understand competitive landscape
- Establish robust reporting to monitor effectiveness of key programs and deliver actionable analysis to support decision making
- Cultivate strong knowledge of the regulatory environment and ensure compliance to requirements
- Effective story-telling to articulate rationale behind strategy, explain data and information to support that, and highlight risk and opportunities
- Assess value of various opportunities or requests and prioritize deliverables to focus on what matters

**What do you need to succeed?**

**Must have**:

- Ability to achieve results in the context of complexity, ambiguity and constant change
- Analytically-minded and creative problem solving skills to develop data driven strategies with the desire to challenge status quo
- Proven client service orientation
- Passion for operational excellence / execution quality
- Strong written and oral communication skills
- Collaborative and supportive attitude

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work

**Job Skills**

Analytical Thinking, Business Case Design, Critical Thinking, Customer Engagement, Knowledge Organization, Proactive Approach, Proactive Thinking, Problem Solving, Product Development Lifecycle, Product Development Methodology, Product Services, Profitability, Quantitative Analytics, Results-Oriented, Teamwork

**Additional Job Details**

**Address**:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
PERSONAL & COMMERCIAL BANKING

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-09-10

**Application Deadline**:
2024-09-24

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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