Regional Service Manager

3 weeks ago

Mississauga, Canada Zoll Medical Corporation Full time

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL

**Job Summary**

Responsible for ensuring ZOLL is meeting customer service and product expectations whether it's in an escalated capacity, support role, deployment, education, training, proactive setting, and/or follow-up to a service ZOLL has provided. The Regional Service Manager will 'own' the ZOLL customers for a defined region in an effort to give the customer the best possible experience with ZOLL. This position is required to work fluidly with Sales, CQA Engineering, Service Depot, Technical Support and Service Business Administration on all post-sales activity as it relates to the customer.

**Essential Functions**
- Complete responsibilities related to meeting customer expectations in accordance with ZOLL service goals, targets and objectives.
- Visit and manage customers effectively in proactive and reactive circumstances. Frequent and routine travel to customer sites is a requirement of the position. Up to 50% domestic travel, with occasional international travel to support global development
- Tactically deploy individuals regionally and work fluidly within ZOLL organization to meet customers' expectations
- Liaison for deployments, educations and training, support, depot service and product concerns
- Escalation support for the Technical Support Representatives
- Manages regional team of support reps to respond to customer needs within their geography
- Develop, monitor and publish metrics as it relates to field support and customer interaction
- Maintain & -communicate customer specific information related to field support activity
- Expense reporting and budget management based on travel requirement Manage and perform ECG analysis Algorithm reviews and provide customer correspondence
- Provide support to other Regional Service Managers as required
- Special projects as assigned

**Required/Preferred Education and Experience**
- Bachelor's Degree Or equivalent required
- Minimum 10 years' experience interfacing with external customers is required Current passport required and
- Current Driver's License required

**Knowledge, Skills and Abilities**
- Ability to lead discussions and meetings effectively as facilitator
- Ability to meet objectives in a timely manner
- Ability to lead a team of individuals effectively toward a goal
- Excellent verbal and written communication skills
- Exceptional organization skills and the ability to schedule tactically
- Annual ZOLL product training requirement of 40 hours to maintain proficiency

**Travel Requirements**
- Up to 50% travel required

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

  • Regional Service Operations Manager

    3 weeks ago

    Mississauga, Canada Total PowerGen Solutions Full time

    **Title**: Regional Service Operations Manager **Company**:Total Power Limited **Location**: Mississauga, Ontario **Job Type**: Permanent, Full-Time **Reports To** Director, Operations **Summary** The Regional Service Operations Manager (RSOM) is responsible for the growth, management, coaching and performance of the Product Support business unit. This...

  • Regional Service Manager

    4 days ago

    Mississauga, Canada Mercedes-Benz Canada Full time

    Regional Service Manager Group: Mercedes-Benz Group AG Description **Regional Service Manager**: Mercedes-Benz Canada needs stars like you **What it means to be a star** Without the stars that represent a team, a brand alone is incomplete. Mercedes-Benz Canada represents not only the world’s oldest automotive brand, but one that is at the...

  • Regional Manager, Culinary Services

    1 week ago

    Mississauga, Canada Cogir Senior Living Canada Full time

    **Description** Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. **Human Focus - Creativity - Excellence** We’re seeking individuals with a purpose and...

  • Regional Service Manager

    4 weeks ago

    Mississauga, Canada Mercedes-Benz Canada Inc. Full time

    **Aufgaben**: - Regional Service Manager: Mercedes-Benz Canada needs stars like you - What it means to be a star - Without the stars that represent a team, a brand alone is incomplete. - Mercedes-Benz Canada represents not only the world’s oldest automotive brand, but one that is at the cutting-edge of sustainability, design, technology, fashion and...

  • Regional Service Manager

    2 weeks ago

    Mississauga, Ontario, Canada Mercedes-Benz Canada Inc. Full time

    Aufgaben: Regional Service Manager: Mercedes-Benz Canada needs stars like you What it means to be a star Without the stars that represent a team, a brand alone is incomplete. Mercedes-Benz Canada represents not only the world's oldest automotive brand, but one that is at the cuttingedge of sustainability, design, technology, fashion and popular culture. The...

  • Regional Manager, Regional Cancer Program

    3 weeks ago

    Mississauga, Canada Trillium Health Partners Full time

    **Job Description**: **Position**: Regional Manager - Regional Cancer Program **Status**: Permanent Full Time **Department**: Regional Cancer Program **Posted Date**:April 16, 2024 - April 30th, 2024 at 11:59PM EDT **Base Rate**:$112,050 - $168,100 (salary band placement commensurate with experience) A New Kind of Health Care for a Healthier Community....

  • Regional Service Manager

    2 weeks ago

    Mississauga, Ontario, Canada LeafFilter North of Canada Full time

    At Leaf Home Solutions people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a differenceboth to the homeowners we support and the staff that's at the heart of it all. We are driven by the hard-working and creative individuals that are passionate about their careers and what they do. LeafFilter Gutter...

  • Regional Manager, Clinical Services

    4 weeks ago

    Mississauga, Canada Revera Inc. Full time

    **Description** Revera owns and operates retirement residences and long term care homes in the senior living sector. **Purpose. Passion. People.** We are purpose driven. We are passionate. We are connected. We are truly out to live our best lives, as we come together to help others live theirs. Join our team today and build your career with...

  • Regional Manager

    3 weeks ago

    Mississauga, Canada Motion LP Full time

    **Consider joining us as a Regional Manager if**: You have experience fostering a culture where people feel welcomed and enjoy themselves. You’re looking for a leadership role where you can oversee people’s development from recruitment to career growth. You have past experience in our industry, have a personal connection with someone who uses mobility or...

  • Regional Service Manager

    1 week ago

    Mississauga, Canada Abbott Laboratories Full time

    About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life....

  • Regional Manager

    2 weeks ago

    Mississauga, Canada Lena's Roti and Doubles Ajax Full time

    The Regional Manager at Lena's Roti & Doubles is responsible for overseeing daily operations, ensuring high food quality and customer service standards, implementing strategies for profitability, maintaining compliance with regulations and monitoring sales data and profitability for all locations. The role requires strong leadership, organizational, and...

  • Regional Service Manager

    3 weeks ago

    Mississauga, Canada BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Regional Property Manager

    3 weeks ago

    Mississauga, Canada Hazelview Properties Full time

    **ABOUT THE POSITION** The Regional Manager is responsible for managing the overall Regional operations including leasing, building operations, and capital projects and promoting the Hazelview advantage of being the preferred landlord. The Regional Manager will be responsible for 1,500 - 2,000 with a staff of 40 - 50 Team Members throughout their Regional...

  • Regional Operations Manager

    4 weeks ago

    Mississauga, Canada Hansler industries Full time

    **Hansler Industries** is a growing materials handling equipment dealership operating in Canada. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Hansler has achieved continued success year over year. Hansler Industries is an integral entity within the Venturis group of companies, representing an extensive network of...

  • Regional Manager

    2 weeks ago

    Mississauga, Ontario, Canada National Zakat Foundation Full time

    RESPONSIBILITIES:Partnership/Relationship Management and Business Development: Take on the responsibility of fund development for NZF through campaigns, networking, donor engagement, and other growth strategies. Assist in developing and maintaining relationships with various external stakeholders including businesses, imams, and NGO representatives. Support...

  • Regional Account Manager

    2 weeks ago

    Mississauga, Canada ALSTOM Full time

    Req ID:424047 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Regional Account Manager

    4 weeks ago

    Mississauga, Canada ALSTOM Full time

    Req ID:424047 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Regional Account Manager

    3 weeks ago

    Mississauga, Canada ALSTOM Full time

    Req ID:424047 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Regional Account Manager

    2 weeks ago

    Mississauga, Ontario, Canada ALSTOM Full time

    Req ID:424047Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions....

  • Regional Customer Service and Parts Manager

    2 weeks ago

    Mississauga, Ontario, Canada Mercedes-Benz Canada Inc. Full time

    Aufgaben:Regional Customer Service & Parts Manager, Vans - Central Region: Mercedes-Benz Canada needs stars like you**What it means to be a starWithout the stars that represent a team, a brand alone is incomplete.Mercedes-Benz Canada represents not only the world's oldest automotive brand, but one that is at the cutting-edge of sustainability, design,...