Regional Service Manager

5 months ago

Mississauga, Canada BAXTER Full time

**Vantive: A New Company Built On Our Legacy**

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.**Your role at Baxter**:
As the Regional Service Manager, you are responsible for ensuring an optimal flow of the technical support process in our central region, encompassing all aspects of Baxter medical equipment and post-sale service. Your primary objective is to guarantee effective customer/patient service through seamless integration of all related processes, thereby enhancing the overall customer experience and satisfaction.

**What you'll be doing**:

- Secure compliance to local and Baxter Corporate procedures and policies
- Ensure that service technicians and their supervisors have the tools, proper training, and follow processes to fulfill our customer expectations and also to develop their own career path
- Manage new product releases and enhancements to determine the serviceability of the product and determine the requirements for training, test equipment, tools, spare parts, manuals, and instructions
- Administer Technical Service SOP’s
- Develop and keep close relationships with customers through regular visits focused on service optimization and the development of new businesses
- Travel to support Sales and Marketing through customer visits
- Manage equipment-related problems by effectively communicating with all departments to resolve issues that affect product quality or customer satisfaction.
- Drive operational excellence by: standardizing depot and field repair processes
- Develop and deploy a short/long term Technical Service strategy to enable cost savings and profit oriented opportunities.
- Ensure CTS objectives are in alignment with global / local business priorities
- Provide coaching and feedback to staff to ensure ongoing individual / team development and the attainment of performance objectives. S/he will attract, develop and retain the best team in the industry.
- Identify internal and external best-demonstrated practices and ensure that skill sets and capabilities exist within the organization to execute the strategy.

**What you'll bring**:

- University degree of -Mechanical/ Electrical Engineer
- Service and/or Operations Management experience
- 5-7 years of management experience
- Bachelor of Science / Engineering preferred
- Medical or medical related equipment preferred
- Managed a departmental budget preferred

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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