Regional Service Manager
2 months ago
Regional Service Manager
This role is responsible for leading, training, and developing a service team to execute performance management initiatives. The ideal candidate will drive process improvements by managing projects that enhance customer satisfaction, loyalty, and efficiency.
Key Responsibilities:
- Manage service depot activities and facility operations.
- Ensure quality performance of service repair results in customer satisfaction and achievement of profit plan objectives.
- Participate in Service Department audits and internal/external escalations.
- Assist the Director of Service in formulating strategies to sell organization's products and services.
- Prepare annual sales objectives and assist in obtaining individual sales objectives.
- Prepare expense budgets and control expenditures.
- Work with Technical Service Representatives to improve quality of workmanship and provide on-the-job training assistance.
- Ensure area personnel are trained to comply with policies and procedures.
- Assist sales support/marketing personnel in activities such as sales promotions, training, and market research.
Requirements:
- Biomedical Engineering Degree or Diploma preferred.
- 5-7 years' relevant business experience including decision-making, managing, or supervising.
- Minimum 3 years' experience in high volume field service environment.
- Computer literacy and familiarity with information technology concepts.
- Demonstrated ability to achieve service quota.
- Ability to travel within Canada and on occasion internationally.
- Valid driver's License.
About Getinge:
Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The company offers a range of benefits, including health, dental, and vision insurance, a registered pension plan, and paid time off.
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