Desktop Support Specialist
3 weeks ago
**About Nicola Wealth**:
We have a lot to be proud of at Nicola Wealth. Our sophisticated financial planning, our diversified private investment funds and their exceptional performance, our 99% client retention rate and our award-winning culture, combine to position us as a national leader in wealth management. Recognized as a Best Managed Company and one of Canada's Top Employers, we are dedicated to upholding our firm's values through this phase of significant growth.
By bringing together smart, dedicated and supportive colleagues from diverse backgrounds, we deliver extraordinary client service in a values-driven work environment. The collaboration, creativity and entrepreneurial spirit we were founded on provides the opportunity for you to make a real impact and build a rewarding career. We are passionate about our business, our culture and investing deeply in your growth and development to build for the future. If you have this same drive, then let's talk
**About the Team**:
Our Technology Team is a dynamic group of innovators, problem-solvers, and tech enthusiasts. Our team drives digital transformation, elevates user experiences, and empowers our company to thrive in the ever-evolving tech landscape. In our collegial, supportive and collaborative workplace, you will be provided with excellent tools, opportunities for learning and development, and be involved in interesting projects.
**Purpose of the Role**:
This role will operate on a hybrid working model and be based Toronto. This role is a 12-14 month contract position.
**Core Responsibilities**:
- Triage helpdesk tickets.
- Act as main resource for all client-side related hardware and software installation, configuration, upgrades, maintenance and Tier 1 troubleshooting.
- Perform daily Tier 1 support, monitoring and administration tasks for the corporate Windows based client devices.
- Setup laptops and peripherals for local and remote locations.
- Perform onboarding tasks for new user account creation.
- Provide after-hours Tier 1 support as required.
**Required Skills & Qualifications**:
- College diploma in Information Systems or equivalent experience and or education.
- 1+ year IT helpdesk related experience preferred (preferable in medium to large sized environments).
- Superior troubleshooting skills in Windows 10 / 11 desktop environments.
- Proficient in Microsoft Office 365.
- Familiar with ticketing systems like ServiceNow, JIRA, ManageEngine or Freshdesk.
- Understanding of network protocols used in LAN and WAN environments including remote connectivity.
**Compensation & Benefits Package**:
This position comes with a competitive base salary hiring range of **$**55**,000 - $**65**,000**; dependent on experience, skills, qualifications and internal equity.
- Thank you for your interest in a career with Nicola Wealth_
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