Technical Support Professional

3 days ago


Toronto, Ontario, Canada TCWGlobal Full time
Job Description

We are seeking a skilled Technical Support Professional to join our team in Toronto, Canada. As an IT Support Specialist, you will provide technical assistance to internal customers, troubleshooting desktop issues, and ensuring the smooth operation of workstation infrastructure.

About the Role

This is a 12-month assignment with potential for renewal, working 9am-6pm, Monday to Friday. The ideal candidate will have 3-5 years of experience in Microsoft Windows desktop operating systems, Microsoft Office products, and desktop hardware from multiple manufacturers. Experience in customer-service related roles and asset management techniques is also essential.

Responsibilities
  • Provide senior-level technical support to assigned clients, including general application troubleshooting and complicated hardware issue diagnosis.
  • Track computer system issues through to resolution, within agreed time limits.
  • Support the life cycle of workstation infrastructure, including installations, implementations, operations, and decommissioning of desktop, laptop, and telephony elements.
  • Manage IT assets on-site, keeping data up-to-date in the ITAM system.
  • Collaborate with a team of senior technologists to drive high performance and morale.
Requirements

To be successful in this role, you will need:

  • 3-5 years of demonstrated working knowledge of Microsoft Windows desktop operating systems.
  • 3-5 years of demonstrated working knowledge of Microsoft Office products.
  • 3-5 years of demonstrated working knowledge of desktop and laptop hardware from multiple manufacturers.
  • 1-2 years of experience in a Customer-Service related role.
  • 1-2 years of Asset Management techniques.
  • Excellent communication and organizational skills, with fluency in English. French is an asset.
Desired Qualifications

Prior experience with Microsoft Active Directory, basic knowledge of operating system/software deployment tools, understanding of the ITIL framework, and knowledge of M365 platform implementation and management are highly desirable.

Compensation

The estimated salary for this position is CAD $28.85-$33.65 per hour, based on industry standards and location. TCWGlobal offers equal opportunities for all applicants and does not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.



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