Desktop Support Specialist

4 weeks ago

Toronto, Canada Amica Senior Lifestyles Full time

Job Description:
**About Us**

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine expert care with unparalleled premium hospitality and amenities to deliver a personalized senior living experience. At Amica, we are driven by the desire to be part of something bigger than ourselves. We are privileged to spend our days enriching the lives of seniors, their families and each other. Joining Amica means you’ll experience a strong sense of belonging, purpose, possibility, and growth.

Become part of a team where you can make a real impact in the lives of others each and every day.

**The Opportunity**

Reporting to the Manager, End User Services, the Desktop Support Specialist will deliver Tier 2 and Tier 3 support and manage the company's various system portals, including cloud-based file management, training and intranet vendors, Active Directory, and the Microsoft 365 environment. Additional responsibilities include installing new hardware, software, operating systems, and mobile devices at the local office; providing local support for existing hardware, software, printers, workstations, and phones; performance monitoring and tuning; troubleshooting; and retiring or upgrading outdated hardware and software. In this role, you will support Amica’s on-site Toronto office users, remote work-from-home employees across Canada, and users in our multiple residences. This position offers a hybrid work schedule, allowing for both remote and in-office work.

**What you will be doing**
- Provide on site and remote end user support to users across Canada from corporate downtown office.
- Experienced with troubleshooting Windows, macOS, and iOS devices
- Following Amica’s asset management guidelines to onboard and offboard equipment
- Ensure end user license management is followed and maintained
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Utilizes a ticketing system to create, update, and close incident and service requests
- Administration of Active Directory and Microsoft 365 (including Exchange, Office, Intune) including additions, modifications, and deletions.
- Identifying opportunities for improvement by analyzing problems and proposing solutions.
- Updating, installing, and configuring workstations and software.
- Fostering relationships with other teams within the IT department to enhance daily operations.
- Identify, acquire, and develop a knowledge base that supports knowledge and solution development.
- Resolve fundamental technical issues and problems related to Local Area Networks (LAN), Wide Area Networks (WAN), VPNs, and other network configurations.

**What we’re looking for**
- Bachelor's degree or college diploma in information systems support or related field from an accredited college or university
- Strong working knowledge of Microsoft 365 environment.
- Knowledge of basic networking concepts including routing, subnets and firewalls
- Excellent communication skills and the ability to explain technical information clearly to non-technical users
- Ability to prioritize, organize, and execute multiple support requests simultaneously.
- Periodic business travel may be necessary for on-site support.

**Nice to haves**:

- Experience with ServiceNow ITSM
- Certified in ITIL Foundations V3 or higher
- Microsoft Certifications (ex. M365, IAM, Azure)
- Network+

**What you can expect from us**
- An inclusive and diverse environment that celebrates individual differences and encourages you to be your best self
- A collaborative atmosphere where teamwork drives our success
- Opportunities for learning and professional development, including support for obtaining designations
- A comprehensive benefits package, including RRSP matching
- A centrally located office in the financial district, conveniently situated on the PATH and TTC subway line, offering easy access to downtown amenities- Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted._

SO-Hiring-AMICA

  • Desktop Support Specialist

    2 weeks ago

    Toronto, Canada Four Seasons Hotels Ltd Full time

    Desktop Support Specialist page is loaded Desktop Support Specialist Apply locations: Four Seasons Corporate Office, Toronto Time type: Full time Posted on: Posted Yesterday Time left to apply: End Date: March 12, 2025 (27 days left to apply) Job requisition id: REQ10338186 About Four Seasons: Four Seasons is powered by our people. We are a...

  • Desktop Support Specialist

    2 days ago

    Toronto, Ontario, Canada Four Seasons Hotels Ltd Full time

    Desktop Support Specialist page is loadedDesktop Support SpecialistApply locations: Four Seasons Corporate Office, TorontoTime type: Full timePosted on: Posted YesterdayTime left to apply: End Date: March 12, 2025 (27 days left to apply)Job requisition id: REQ10338186About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals...

  • Desktop Support Specialist

    2 weeks ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    Desktop Support Specialist page is loadedDesktop Support SpecialistApply locations: Four Seasons Corporate Office, TorontoTime type: Full timePosted on: Posted 3 Days AgoTime left to apply: End Date: March 12, 2025 (25 days left to apply)Job requisition id: REQ10338186About Four Seasons:Four Seasons is powered by our people. We are a collective of...

  • Desktop Support Specialist

    2 weeks ago

    Toronto, Canada Four Seasons Hotels Ltd Full time

    Desktop Support Specialist page is loadedDesktop Support SpecialistApply locations: Four Seasons Corporate Office, TorontoTime type: Full timePosted on: Posted YesterdayTime left to apply: End Date: March 12, 2025 (27 days left to apply)Job requisition id: REQ10338186About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals...

  • IT Desktop Support Specialist

    3 weeks ago

    Toronto, Canada FreshBooks Full time

    **About FreshBooks**: FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide....

  • Desktop Support Specialist

    6 days ago

    Toronto, Ontario, Canada Mastech Digital Full time

    Job OverviewWe are seeking a highly skilled Desktop IT Support Specialist to join our team at Mastech Digital. As a key member of our technical operations group, you will provide end-to-end technical support and expertise to laboratory users, ensuring the efficient operation of systems within a regulated environment.About the RoleThis is a fantastic...

  • Freelance Desktop Support

    3 weeks ago

    Toronto, Canada Sybex Support Services LLC Full time

    Exp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...

  • Support Centre Desktop Specialist

    3 weeks ago

    Toronto, Canada Sunwing Travel Group Full time

    **Join us in making vacation dreams come true** **!** Are you searching for a fun, passionate, travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a **Support Centre Desktop Specialist** to join us in making vacation dreams come true. As the **Support Centre Desktop Specialist** **W** **ork...

  • IT Desktop Support

    3 weeks ago

    Toronto, Canada Tricon Residential Full time

    We are a rental housing company dedicated to providing an exceptional rental experience to every resident who makes one of our houses or apartments their home. We believe that quality rental housing can unlock life’s potential, and this drives our thinking and our actions every day. Founded in 1988 and listed on the Toronto Stock Exchange (TSX: TCN) and...

  • Desktop Support Specialist

    4 weeks ago

    Toronto, Canada TEK Group Full time

    **Here is a high-level view of what we are looking for**: - Communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems - Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand - Providing training...

  • Desktop Imaging Specialist

    3 days ago

    Toronto, Ontario, Canada CorGTA Full time

    At CorGTA, we are seeking a skilled Desktop Imaging Specialist to support our Public Sector client in a contract capacity. The ideal candidate will have extensive experience with desktop imaging solutions, preferably Microsoft SCCM (System Center Configuration Manager).This is an excellent opportunity for a motivated individual to work on a variety of...

  • Desktop Support Analyst

    3 weeks ago

    Toronto, Canada Girl Guides of Canada-Guides du Canada Full time

    Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls. GGC is actively searching for a Desktop Support...

  • Desktop Support

    3 weeks ago

    Toronto, Canada Atlantis IT group Full time

    **Role: Desktop Support - ONSITE** **Location: Montreal, QC - FRENCH** **Location: Toronto,ON** **Duration - Long Term** **Role and Responsibilities** Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches...

  • Desktop Support

    3 weeks ago

    Toronto, Canada Mphasis Full time

    **Role**:Desktop Support **Location: Canada (Alberta / Calgary) Hybrid** **Job Description**: The Desktop Support Engineer uses a broad range of industry experience, practices/procedures to provide advanced troubleshooting and experience to specialize in areas that include, but are not limited to, complex incident resolution, service project management,...

  • Desktop Support Technician

    3 weeks ago

    Toronto, Canada Jose Merciline Full time

    Job title: Level 2 desktop support technician **Job Description**: Executive Summary: The DOE (Desktop Operations and Escalations) Team manages escalations of a technical nature from various clients (DSS, SDM, CTS, TCI, and Senior IT and Business Managers). They are considered Level 2 within the desktop support structure and require both a high level of...

  • Desktop Support

    3 weeks ago

    Toronto, Canada Epsilon solutions pvt ltd. Full time

    **Salary**: $22.00-$25.00 per hour Schedule: - 8 hour shift **Experience**: - Desktop support: 4 years (preferred) - SCCM: 4 years (preferred) - GPO: 4 years (preferred) - Active Directory: 4 years (preferred) **Speak with the employer** +91 7055402192

  • Senior Desktop Support Specialist

    2 weeks ago

    Toronto, Canada Manning Elliott LLP Full time

    Manning Elliottis seeking a Senior Endpoint Administrator to provide superb team member experience by supporting endpoint and application infrastructure, mentoring IT team members, and contributing to continuous improvement within the IT department.ResponsibilitiesTier 1 through 3 support for desktops, endpoint devices, and end-user network and server access...

  • Senior Desktop Support Specialist

    2 weeks ago

    Toronto, Canada Manning Elliott LLP Full time

    Manning Elliottis seeking a Senior Endpoint Administrator to provide superb team member experience by supporting endpoint and application infrastructure, mentoring IT team members, and contributing to continuous improvement within the IT department.ResponsibilitiesTier 1 through 3 support for desktops, endpoint devices, and end-user network and server access...

  • Desktop Support Analyst

    4 weeks ago

    Toronto, Canada Maximus Full time

    Company Profile: Maximus Canada is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally. With operations across Canada and around the globe, Maximus provides innovative, practical and meaningful solutions to help government programs and services function more...

  • Desktop Support

    4 weeks ago

    Toronto, Canada AXA Professionals Full time

    Job Details: - Support IT equipment in large corporate environment - Desktop/laptop tech support - Windows 10, MAC, Android, and iOS operating systems - Support mobile devices, printers, scanners, wireless, VPN, etc. - IMAC/D Support - IT equipment Install/Move/Add/Change and Disposal - Maintain repairs, spare parts, and components - Research and...